Shopify Customer Reviews 2024

Shopify

Composite Score

8.8 /10

CX Score

8.9 /10

183 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Reliable

Feature Ratings

Average 83

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Shopify Reviews

Engr. Asif Ali K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

User-friendly but everything is paid and premium.

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

It has simple and user-friendly interface. First time I used Shopify I don't have enough knowledge of coding. So I was looking for someone who design e-commerce store for me. But when I come to know about Shopify then I used it and design my store just drag and drop. It has very creative and useful features. It not only save my time but also save my money and effort on coding. I think anyone can make his own store on Shopify without hiring any developer. I can say that Shopify make my life easier. Now I use it to make e-commerce stores for my clients in short time and get the amazing amount and reviews.

What is your favorite aspect of this product?

It's simplicity and it's quick support.

What do you dislike most about this product?

I think almost everything is good but sometimes while working on Shopify it becomes hang up and crashed. I don't know it is due to Shopify or some fault in my system or in Shopify. One more thing is that it should be available on local to work.

What recommendations would you give to someone considering this product?

I recommend everyone who want to increase his business sales though online store he should have use Shopify for online store because no other platform can give you the features like Shopify. It is simply and user-friendly. If you don't know I to code or you want to save your time and money then everyone should go for Shopify.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Aditya R.

Role: Sales Marketing
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Truly #1 eCommerce platform with loads of features

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Integration is super easy, eg: Google Ads and Facebook can be integrated into Shopify in less than 5 minutes. The feed management is easy to set up and customize. Data flow to Google Merchant Center from Shopify is seamless and almost effortless. I could create Facebook and Instagram shop in the very first attempt without having any technical issues.

What is your favorite aspect of this product?

Features and functionality and integration with Google Ads and Facebook/Instagram.

What do you dislike most about this product?

It's a premium product and comes with higher charges in comparison to other vendors.

What recommendations would you give to someone considering this product?

Not recommending it to someone who has just started their business. A business that has been for a while and wants to get more return on its investment with loads of features and wanted to expand should opt for Shopify.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Nelida S.

Role: Sales Marketing
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2021

A Buffet of Options for Your Investment

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

The ease of adding new products. Everything at your fingertips but also categorized

What is your favorite aspect of this product?

The ease of finding Clients, Products and Credits

What do you dislike most about this product?

After the creation of Credits/Gift Cards the CODES are not easily visible to user (NOT CLIENT) to get to apply to present order.

What recommendations would you give to someone considering this product?

I would get the total understanding of what YOU need. Look to all the features Shopify Offers and make sure it is a good match. Have an open mind of the possibilities what Shopify Offers as your Company Grows. The Possibilities are Endless!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Engr. Asif Ali K.

User-friendly but everything is paid and premium.

Likeliness to Recommend

Pros

Aditya R.

Truly #1 eCommerce platform with loads of features

Likeliness to Recommend

Pros

Nelida S.

A Buffet of Options for Your Investment

Likeliness to Recommend

Pros

Most Popular Shopify Comparisons

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Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

1
Since last award

Feature Ratings

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization