Shopify Customer Reviews 2024

Shopify

Composite Score

8.8 /10

CX Score

8.9 /10

183 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Reliable

Feature Ratings

Average 83

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Shopify Reviews

Michael G.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Great features, great marketplace apps

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

It's a great standalone product, but the thing that would stop me from moving anywhere else is the app marketplace and ecosystem.

What is your favorite aspect of this product?

The app ecosystem means there is always a way to solve a problem or find a way to do something that on another platform would be highly technical, if not impossible.

What do you dislike most about this product?

Would love to be able to customize some elements without having to touch the coding files.

What recommendations would you give to someone considering this product?

Research the apps on the app store to build your tech stack that can achieve what you want to achieve.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brett F.

Role: Sales Marketing
Industry: Machinery
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

I love Shopify. It's the best there is.

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Shopify's platform is easy to use and the checkout process is the best there is. I would definitely recommend it.

What is your favorite aspect of this product?

I love not having to manage the checkout process. The product management is great. The servers are great.

What do you dislike most about this product?

I don't like that you are forced to add and pay for apps to get functionality that you need. Editing pages that aren't the home page gets difficult because the layout options are so limited without paying for apps.

What recommendations would you give to someone considering this product?

Definitely use Shopify.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sophie C.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Shopify helps you in create development stores

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

Shopify helps you in create development stores. If you are starting your online site for the first time it is very easy to operate. It is customizable. You can create your online store easily from the scratch. When you add a certain product, it processes on sale in few minutes. It is integrated with several payment methods so easy for clients to pay for products.

What is your favorite aspect of this product?

This platform has almost everything integrated in it we need as online store for different purposes whether it is accounting, marketing, or others. I think for online store this platform is better to use which offers you everything in single platform to run your store.

What do you dislike most about this product?

It is costly. Other platforms are offering same features but in low cost. It needs a lot of practice. Customer support is only provided in English.

What recommendations would you give to someone considering this product?

It is the well-suited platform for individuals to attract buyers and vendors. It is partnered with so many countries. It is also integrated with Instagram also allow users to go directly to Instagram page and shop from there as well. It is simple to update orders anytime.

Pros

Unique Features
Respectful
Helps Innovate
Continually Improving Product

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Michael G.

Great features, great marketplace apps

Likeliness to Recommend

Pros

Brett F.

I love Shopify. It's the best there is.

Likeliness to Recommend

Pros

Sophie C.

Shopify helps you in create development stores

Likeliness to Recommend

Pros

Most Popular Shopify Comparisons

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Salesforce B2C Commerce Cloud

1
Since last award

Feature Ratings

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization