Shopify Customer Reviews 2024

Shopify

Composite Score

8.8 /10

CX Score

8.9 /10

183 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Reliable

Feature Ratings

Average 83

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Shopify Reviews

Carine O.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Shopify, A Custom Template Builder

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Shopify stands out for its user-friendly interface, extensive app ecosystem, and robust e-commerce capabilities. Unlike other similar programs, Shopify seamlessly integrates website management, product inventory, and sales analytics, providing a comprehensive solution for e-commerce businesses. In addition, Shopify stands out as a top choice for businesses looking for a comprehensive e-commerce platform due to its customizable themes, secure payment processing, and reliable customer support.

What is your favorite aspect of this product?

I particularly admire Shopify's intuitive interface, which simplifies the process of creating and managing custom landing pages. The platform's drag-and-drop editor makes it easy to design visually appealing pages without requiring extensive coding knowledge. Shopify integrates with email marketing tools to simplify the creation and launch of targeted email campaigns, maximizing marketing performance.

What do you dislike most about this product?

However, it does not allow for direct scheduling of social media posts, which may be a drawback for those who rely on social media as a primary marketing channel. Additionally, the platform's reporting capabilities are comprehensive, but may require some familiarity with analytics tools to fully leverage them.

What recommendations would you give to someone considering this product?

I recommend Shopify to others because of its exceptional value and benefits. The platform seamlessly integrates custom landing page creation and email campaign management, empowering marketers to orchestrate cohesive, data-driven marketing strategies. Businesses can improve their online presence, drive targeted traffic to landing pages, and boost conversions by using Shopify. This maximizes their marketing performance in a competitive e-commerce landscape.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Krittika M.

Role: Operations
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Enabled me to start my own business from home!

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

To me, the feature that stood out was the user-friendly interface. I took some online classes and learned how to develop my website from scratch, which saved me a lot of money and helped me grow my business with minimal support. It is easy to create and modify product listings, and you can integrate many third-party apps with Shopify.

What is your favorite aspect of this product?

I like that Shopify has a separate storefront for mobile and helps provide a seamless shopping experience across various devices. The platform also offers a mobile app that allows merchants to manage their stores on the go.

What do you dislike most about this product?

It is quite expensive, in comparison to other products that are being offered in the market such as Squarespace and Wix. That being said, I do find Shopify more reliable.

What recommendations would you give to someone considering this product?

Go for it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Shivani N.

Role: Public Sector
Industry: Food and Beverage
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Feb 2024

Likeliness to Recommend

8 /10

Pros

Reliable
Appreciates Incumbent Status
Continually Improving Product
Performance Enhancing

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Carine O.

Shopify, A Custom Template Builder

Likeliness to Recommend

Pros

Krittika M.

Enabled me to start my own business from home!

Likeliness to Recommend

Pros

Shivani N.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization