Shopify

Shopify POS

Composite Score

8.1 /10

CX Score

8.1 /10

42 Reviews Write a Review

Claim Software

What is Shopify POS?

Shopify POS is an iPad and iPhone-based point of sale service from Shopify. The application allows you to manage your entire online and physical store business using a unified platform. Shopify POS is part of the Shopify eCommerce suite, enabling you to take your business and manage it from everywhere.

Company Details

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Awards & Recognition

Shopify POS won the following awards in the Retail POS category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Gold Medalist

2023

16 Top Rated Capabilities

18 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation

2022

Shopify POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify POS?

2% Negative

7% Neutral

91% Positive

Pros

Respectful
Efficient Service
Reliable
Enables Productivity

Feature Ratings

Average 84

Sales Transactions

Cash Register Point of Purchase Devices

Pricing Promotions

Customer Account Management

Online Integrations Web Store

Employee Mobile

Inventory Control

PCI and EMV Compatible

Employee Management

Analytics and Reporting

Loyalty Program

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

Availability and Quality of Training

Breadth of Features

Shopify POS Reviews

Marlyn G.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

It's amazing!

Likeliness to Recommend

10 /10

What differentiates Shopify POS from other similar products?

It is an excellent software and its cost is in line with everything it offers

What is your favorite aspect of this product?

One of the things we like the most is how friendly the software is, as well as allowing customization according to particular needs.

What do you dislike most about this product?

So far everything that the software offers is ideal for our organization so everything is to our liking

What recommendations would you give to someone considering this product?

Investigate what you need in your organization and acquire this software as it is wonderful

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Akhil J.

Role: Student Academic
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Integration And Ecommerce Ready POS

Likeliness to Recommend

8 /10

What differentiates Shopify POS from other similar products?

The back-end navigation is easy, and the website can handle many users at once. I also appreciate the customer service response time.

What is your favorite aspect of this product?

The Shopify POS is easy to use and important to know, it is configurable, which streamlines and adapts the checkout process to fit the flow of the store. This application keeps inventory levels updated automatically with Shopify.

What do you dislike most about this product?

It is impossible for any platform to be perfect, and this includes Shopify. The subscription prices and fees for their service are a bit confusing to a new user, which may take some time and research to properly understand.

What recommendations would you give to someone considering this product?

Whether you're looking to set up shop at a show or a festival or pop-up shop, this solution is perfect for you. POS mobile payments enabled by Shopify make it easier for customers to make payments.

Pros

Reliable
Enables Productivity
Trustworthy
Inspires Innovation

Ike H.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Enjoyed the software, but one size doesn't fit all

Likeliness to Recommend

8 /10

What differentiates Shopify POS from other similar products?

They seem to provide a lot of changes to the software. But it needs to be more customizable like other products.

What is your favorite aspect of this product?

The updates they provide to the software.

What do you dislike most about this product?

Not being able to always get somebody to listen and understand your problems.

What recommendations would you give to someone considering this product?

Ask as many questions as possible and make sure they understand your business model completely.

Pros

Unique Features
Efficient Service
Respectful
Fair

Cons

Charges for Enhancements
Vendor Friendly Policies
Less Caring

Shopify POS

What is Shopify POS?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Shopify POS Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Shopify POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Shopify POS Reviews

Marlyn G.

It's amazing!

Likeliness to Recommend

Pros

Akhil J.

Integration And Ecommerce Ready POS

Likeliness to Recommend

Pros

Ike H.

Enjoyed the software, but one size doesn't fit all

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Sales Transactions

Cash Register Point of Purchase Devices

Pricing Promotions

Customer Account Management

Online Integrations Web Store

Employee Mobile

Inventory Control

PCI and EMV Compatible

Employee Management

Analytics and Reporting

Loyalty Program

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

Availability and Quality of Training

Breadth of Features