ShareFile Customer Reviews 2024

ShareFile

Composite Score

8.1 /10

CX Score

8.4 /10

168 Reviews Write a Review

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What is ShareFile?

Securely share content and collaborate with clients and internal teams from any device or location with ShareFile. Departments and small businesses need simple, secure solutions to collaborate with clients and each other. With ShareFile, use any device to securely access files, share data, and create time-saving workflows. Simple, quick set-up – no IT required.

Company Details

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Awards & Recognition

ShareFile won the following awards in the Managed File Transfer - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Contract Negotiation

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

ShareFile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ShareFile.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShareFile?

4% Negative

5% Neutral

91% Positive

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 83

File Transfer

Encryption Decryption

High Performance

Authentication

LDAP Support

Large File Support

Data Fidelity

Transport Security

Session Monitoring

Quota Bandwidth Control

Multi Platform Support

Vendor Capability Ratings

Average 81

Ease of Data Integration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

Content Collaboration

Score 8.9

View ShareFile in this category (opens in a new tab)

ShareFile Reviews

Marina C.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A total package for your business

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

I have compared other such services, however, I decided to go for ShareFile since it offers high level of protection for data and allows interconnection with other services. I isolate it from others for three reasons: the keeness it has towards data safety, the efficiency I find it in uploading and downloading of files and its compatibility with other productivity services

What is your favorite aspect of this product?

I like this software because it provides solutions for such business issues as the need for safe and easy access to documents, effective collaboration between teams from different locations using the possibility of sharing large files and working on them simultaneously with the help of using team’s devices.

What do you dislike most about this product?

In what I would prefer to change, the reaction of the application is low, especially when uploading files can be slower.

What recommendations would you give to someone considering this product?

I suggest applying it in contexts when the transfer of documents with high levels of security and collaborative work are called for, yet, it could be accompanied by certain disadvantages with regard to the speed of uploading and synchronized data.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Erika B.

Role: C-Level
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Ease of use makes ShareFile a delight to use

Likeliness to Recommend

8 /10

What differentiates ShareFile from other similar products?

I have had zero trouble using ShareFile or navigating their solutions. Many other products can be difficult to set up, but as a user it is intuitive, fast, and easy to use and modify from day one.

What is your favorite aspect of this product?

I always feel safe that everything I'm sharing is encrypted and secure. Definitely my go to solution for confidential document sharing.

What do you dislike most about this product?

It can be somewhat annoying to have to log onto a browser interface to access the shared files, especially because login is required every time. This is at the benefit of encryption and security, but can make it slightly more annoying to use.

What recommendations would you give to someone considering this product?

I haven't used the full functionality, so definitely explore the range of functionality outside of what I'm recommending. However, I'd recommend it as an easy to use, not clunky solution for secure transfer!

Pros

Reliable
Enables Productivity
Effective Service
Security Protects

Nabeel s.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

it's a good product

Likeliness to Recommend

8 /10

What differentiates ShareFile from other similar products?

it's cost effectiveness

What is your favorite aspect of this product?

budget pricing

What do you dislike most about this product?

nothing in particualr

What recommendations would you give to someone considering this product?

choose if you're making decisions on a budget. it does the job,

Pros

Respectful
Reliable
Trustworthy
Caring

ShareFile

What is ShareFile?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

ShareFile Ratings

82 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love ShareFile?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Encryption Decryption The encryption (source) and decryption (destination) of data transmitted

High Performance High bandwidth data transfer, encryption/decryption, authentication of the service​

Authentication Verification of authenticity of identities between the two organizations​

LDAP Support Support for user ID authentication across both organizations using MS Active Directory credentials​

Large File Support Support for large (>2GB) file transfers​

Data Fidelity Consistent data integrity throughout the process​

Transport Security Security of the data transmission

Session Monitoring Reporting and metrics of the data transferal session​

Quota Bandwidth Control Ability to control quota and rate of transfer​

Multi Platform Support Support for multiple clients on either side of the data transfer process​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Content Collaboration

ShareFile Reviews

Marina C.

A total package for your business

Likeliness to Recommend

Pros

Erika B.

Ease of use makes ShareFile a delight to use

Likeliness to Recommend

Pros

Nabeel s.

it's a good product

Likeliness to Recommend

Pros

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Feature Ratings

File Transfer

Encryption Decryption

High Performance

Authentication

LDAP Support

Large File Support

Data Fidelity

Transport Security

Session Monitoring

Quota Bandwidth Control

Multi Platform Support

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training