ShareFile Customer Reviews 2024

ShareFile

Composite Score

8.1 /10

CX Score

8.4 /10

168 Reviews Write a Review

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What is ShareFile?

Securely share content and collaborate with clients and internal teams from any device or location with ShareFile. Departments and small businesses need simple, secure solutions to collaborate with clients and each other. With ShareFile, use any device to securely access files, share data, and create time-saving workflows. Simple, quick set-up – no IT required.

Company Details

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Awards & Recognition

ShareFile won the following awards in the Managed File Transfer - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Contract Negotiation

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

ShareFile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ShareFile.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShareFile?

4% Negative

5% Neutral

91% Positive

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 83

File Transfer

Encryption Decryption

High Performance

Authentication

LDAP Support

Large File Support

Data Fidelity

Transport Security

Session Monitoring

Quota Bandwidth Control

Multi Platform Support

Vendor Capability Ratings

Average 81

Ease of Data Integration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

Content Collaboration

Score 8.9

View ShareFile in this category (opens in a new tab)

ShareFile Reviews

Renaud L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A reliable way to share information.

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

Compared to most other systems, Sharefile has very strong security and is easy to set up. The administration tools are robust and easy to use. It also has document versioning, which is useful in case corrupt files arise due to power outages.

What is your favorite aspect of this product?

ShareFile's emphasis on security is the feature I appreciate the most. The platform offers strong encryption for both data in transit and data at rest, which is crucial for protecting sensitive business documents. An additional level of security is added by its ability to carefully manage access permissions, ensuring that only authorized people can view or modify specific files.

What do you dislike most about this product?

Constant issues with logging out.

What recommendations would you give to someone considering this product?

ShareFile is the ideal tool to share information securely and optimize processes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Swati Bhardwaj S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

ShareFile enables easy file sharing

Likeliness to Recommend

10 /10

What differentiates ShareFile from other similar products?

ShareFile is a great tool for business offering robust operation in file sharing. It is an easy to use application and provides reliable file sharing platform with great customer service.

What is your favorite aspect of this product?

Secured file sharing and collaboration between teams and businesses.

What do you dislike most about this product?

Nothing as such but more advanced features could be added to enhance the product's reachability.

What recommendations would you give to someone considering this product?

It is a highly recommended product for small business looking for a secure file sharing platform. it is highly secured and a cost effective product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Atul G.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Secure and user-friendly file sharing

Likeliness to Recommend

8 /10

What differentiates ShareFile from other similar products?

Its robust security feature, integration with other applications, custom branding option.

What is your favorite aspect of this product?

Its user-friendly design of platform makes it easy to use for both tech-Savy and those who are less tech familiar.

What do you dislike most about this product?

some users find its pricing structure at higher end and its learning curve is steep particularly for begineers.

What recommendations would you give to someone considering this product?

one should take advantage of free trial, assess your needs, train your team to reduce learning curve for beginners

Pros

Fair
Altruistic
Acts with Integrity
Generous Negotitation

ShareFile

What is ShareFile?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

ShareFile Ratings

82 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love ShareFile?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Encryption Decryption The encryption (source) and decryption (destination) of data transmitted

High Performance High bandwidth data transfer, encryption/decryption, authentication of the service​

Authentication Verification of authenticity of identities between the two organizations​

LDAP Support Support for user ID authentication across both organizations using MS Active Directory credentials​

Large File Support Support for large (>2GB) file transfers​

Data Fidelity Consistent data integrity throughout the process​

Transport Security Security of the data transmission

Session Monitoring Reporting and metrics of the data transferal session​

Quota Bandwidth Control Ability to control quota and rate of transfer​

Multi Platform Support Support for multiple clients on either side of the data transfer process​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Content Collaboration

ShareFile Reviews

Renaud L.

A reliable way to share information.

Likeliness to Recommend

Pros

Swati Bhardwaj S.

ShareFile enables easy file sharing

Likeliness to Recommend

Pros

Atul G.

Secure and user-friendly file sharing

Likeliness to Recommend

Pros

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Feature Ratings

File Transfer

Encryption Decryption

High Performance

Authentication

LDAP Support

Large File Support

Data Fidelity

Transport Security

Session Monitoring

Quota Bandwidth Control

Multi Platform Support

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training