ServiceNow Software Asset Management

What differentiates ServiceNow Software Asset Management from other similar products?

In my personal opinion and usage, I see the features and functionality are immensely benefiting to an IT team or organization. As part of my project & teams we use SNOW every now and then to record Incidents and use it effectively. I think the main key difference is the User Interface and how it can easily be embedded into the lives of every IT personnel.

What is your favorite aspect of this product?

To manage my work on day to day basis it works like a charm and whatever makes my job easy, I love those applications.

What do you dislike most about this product?

Well, I would say nothing so far that I have to complain about this product. It has been terrific since I have been using this application.

What recommendations would you give to someone considering this product?

If you want to make your complex management of Incidents raised in a software team, this would be the best solution there is in the market.

What differentiates ServiceNow Software Asset Management from other similar products?

ServiceNow has good ticket management features comparing to other tool, it looks to be a best fit for a bigger client organisation. Email update to the work notes & customer visible and team queue concept is effective here. 3 strike concept self manages the closure of ticket which is impressing comparing to other tools.

What is your favorite aspect of this product?

Good UI for end user and backend. easy to learn and guide others, Highly powerful dashboard and customising query option to retrieve the desire information from the tables.

What do you dislike most about this product?

UI can be much more improvised, as some components in the tool are not fit for that UI. Appreciated that It has many features (over than what is required) listed in the web UI, but having lot of options confuses the users sometime in what to use and how to use it.

What recommendations would you give to someone considering this product?

It should have an option to limit the options in backend for team in each queue. so that team can use the required options in the ServiceNow effectively. UI needs to be minimised and UX can be improvised by considering the above sentence. Option to manage the states of the ticket by an email should be available. Having some quick option (like: send out an acknowledgment to user) in the body of the email which we get while ticket been assigned to our queue.

What differentiates ServiceNow Software Asset Management from other similar products?

ServiceNow SAM is part of the ServiceNow platform, which means it is natively integrated with other IT Service Management and IT Operations Management modules, creating a holistic view of an organization's IT landscape. This enables organizations to gain better control and visibility of their software assets, including their usage, licensing, and compliance status. Another key differentiation is its ability to integrate with third-party software asset management tools. This enables organizations to consolidate software asset management processes and data in a single platform, leading to improved accuracy, consistency, and efficiency.

What is your favorite aspect of this product?

Handling of data. We can create a dashboard out of it for better visibility and decision-making.

What do you dislike most about this product?

The refresh rate of the page or the loading time of it. If we have to create a ticket or if we have to save the ticket/Request/Incident.

What recommendations would you give to someone considering this product?

Evaluate your organization's software asset management needs and goals to identify if ServiceNow SAM is the right solution for your organization. Assess the integration needs to ensure that ServiceNow SAM can integrate with other tools and platforms that are already in use. Consider the resources required, both in terms of personnel and technology, to effectively implement and maintain the solution. Evaluate the reporting capabilities to ensure they meet your organization's reporting needs. Understand the licensing model and pricing structure to ensure that it aligns with your organization's budget and software asset management needs.