ServiceNow Customer Service Management

What differentiates ServiceNow Customer Service Management from other similar products?

For internal query management and knowledge management, it's very beneficial. Assigning responsibility for a query is made simple, anybody other than the person assigned to a watch list may track progress on a response, and a report showing the number of cases and response status can be readily understood. Each query's response, as well as its context, may be documented in a work note. This allows the department to better manage the content of its responses. Due to their ease-of-use and variety of features, they are appealing to even those with little or no IT experience.

What is your favorite aspect of this product?

However, from a user's perspective, I think it was very cumbersome to replace the previous tools and now utilize them. It appears to be convenient for managers and others to use this kind of communication. Some internal consultation and knowledge management is in order. As a result of being able to distinguish between general, legal, and labor information, it is much easier to find and use in the field.

What do you dislike most about this product?

As a result of their length, I'd much appreciate it if you could disseminate them quickly using a URL shortening service. Please let me know what else you can do to improve your business, as it would be incredibly helpful.

What recommendations would you give to someone considering this product?

The system is, in my opinion, extremely adaptable. In the past, Google Forms legal approval. This is the Japanese term for a request for an advance payment. Approval through Slack is another workflow. In the corporate world, Slack is a general-purpose tool for communication. Numerous expansions did not deter individuals from consolidating.

What differentiates ServiceNow Customer Service Management from other similar products?

Easy to use and as there are separate Portals for the Customer and IT, Support Team, to view and work on the Case, which is a pretty good feature that differentiates from other teams.

What is your favorite aspect of this product?

Reporting and Customer Portal Configuration provided by ServiceNow was easy to implement and the customer was satisfied by that implementation.

What do you dislike most about this product?

I can't say any dislike regarding the CSM product. As any bug, if found, they fix it or provide their workaround and try to improve their product day by day.

What recommendations would you give to someone considering this product?

You should give a try to this product, thus it provides various features which will be helpful to the Organization to grow more and provide more insight to your organization through customer feedbacks.

What differentiates ServiceNow Customer Service Management from other similar products?

ServiceNow comes with out of box feature that helps business in enabling support system and support ticket. This is great tool for ticket system, service management cycle from development to production and lot of reporting features.

What is your favorite aspect of this product?

ServiceNow provide integration to various applications which can automatically extract information and generate report as part of the service now workflow.

What do you dislike most about this product?

Nothing major but sometime search doesn't give the result with suggestion until provide full Incident ticket number

What recommendations would you give to someone considering this product?

It is great automated tool for incident management. Handle task very efficiently and create very helpful reports.