ServiceNow Cloud Accelerate Logo
ServiceNow Cloud Accelerate Logo
ServiceNow

ServiceNow Cloud Accelerate

Composite Score
8.2 /10
CX Score
8.4 /10
Category
ServiceNow Cloud Accelerate
8.2 /10

What is ServiceNow Cloud Accelerate?

Speed cloud adoption with workflows that automate everyday cloud service delivery and continuous governance.

Company Details


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Awards & Recognition

ServiceNow Cloud Accelerate won the following awards in the Cloud Management category

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ServiceNow Cloud Accelerate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Cloud Accelerate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
89%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Cloud Accelerate?

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0% Negative
5% Neutral
95% Positive

Pros

  • Transparent
  • Fair
  • Altruistic
  • Acts with Integrity

Feature Ratings

Average 87

Automatic Resource Scaling Elasticity

89

Capacity Management

88

Cloud Integration

88

Cloud Analytics and Reporting

88

Cloud SLA Management Governance

88

Cloud Migration

86

Self Service Cloud Services

84

Configuration Validation

84

Application Release Automation

83

Orchestration and Workflow Management

82

Performance Monitoring Management

82

Vendor Capability Ratings

Average 84

Vendor Support

91

Ease of Customization

87

Quality of Features

86

Ease of Data Integration

85

Ease of Implementation

84

Business Value Created

84

Breadth of Features

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

80

ServiceNow Cloud Accelerate Reviews

Gurumallesh B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

A Game-Changer for Cloud Management

Likeliness to Recommend

10 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

Consolidates various cloud management functions, including planning, provisioning, governance, and optimization, into a single platform. Offers powerful orchestration capabilities to streamline workflows and improve efficiency Leverages AI and machine learning to identify anomalies, optimize resource utilization, and predict potential issues Integrates with various cloud providers (AWS, Azure, GCP) and other IT tools to create a cohesive IT ecosystem

What is your favorite aspect of this product?

Risk Mitigation: Enforces security policies and compliance standards, reducing the risk of security breaches and data loss Seamless Integration: Ecosystem Integration: Integrates with a wide range of tools and technologies, creating a cohesive IT ecosystem.   Flexibility and Customization: Offers a flexible platform that can be customized to meet specific business needs Unified Platform: Centralized Management: Provides a single pane of glass to manage diverse cloud environments, simplifying operations and reducing complexity

What do you dislike most about this product?

Cost: The cost of implementing and maintaining ServiceNow Cloud Accelerate can be significant, particularly for larger organizations Vendor Lock-In: Relying heavily on ServiceNow can lead to vendor lock-in, making it difficult to migrate to other platforms in the future.

What recommendations would you give to someone considering this product?

Evaluate the Cost-Benefit Analysis: Carefully consider the initial implementation costs, ongoing licensing fees, and potential return on investment Leverage the ServiceNow community and forums for best practices and troubleshooting advice Clearly define your organization's specific cloud management challenges and goals

Pros

  • Trustworthy
  • Caring
  • Acts with Integrity
  • Over Delivered

Idris A.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

The ease of usage

What is your favorite aspect of this product?

Interface and fast responsive interface

What do you dislike most about this product?

Nothing to dislike for now

What recommendations would you give to someone considering this product?

Full recommendations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Gowtham S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

A comphrensive resource for multiple cloud needs.

Likeliness to Recommend

7 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

The API exposure options available with the tool , it allows us to create and organise the data in the way we wish our table , sorting any way. we will be able to organise the data.

What is your favorite aspect of this product?

The exposure of the metrics, audit and the data maintenance usability in this platform.

What do you dislike most about this product?

intermiddent crash or failures or some sudden null response returned. this disturbs the whole workflow we are running.

What recommendations would you give to someone considering this product?

Easy flow to follow, easy to maintain dashboard and one of the best cloud management tools to manage workflows. ( in a customised way )

Pros

  • Transparent
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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