ServiceNow

ServiceNow Cloud Accelerate

Composite Score

8.2 /10

CX Score

8.4 /10

36 Reviews Write a Review

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What is ServiceNow Cloud Accelerate?

Speed cloud adoption with workflows that automate everyday cloud service delivery and continuous governance.

Company Details

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Awards & Recognition

ServiceNow Cloud Accelerate won the following awards in the Cloud Management category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

8 Top Rated Capabilities

3 Top Rated Features

2024

8 Top Rated Capabilities

4 Top Rated Features

2023

ServiceNow Cloud Accelerate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Cloud Accelerate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 89%
Conflict Resolution:: 93%
Strategy & Innovation:: 92%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Cloud Accelerate?

4% Negative

4% Neutral

92% Positive

Pros

Fair
Altruistic
Acts with Integrity
Security Protects

Feature Ratings

Average 86

Cloud Integration

Automatic Resource Scaling Elasticity

Cloud Analytics and Reporting

Cloud SLA Management Governance

Capacity Management

Cloud Migration

Self Service Cloud Services

Configuration Validation

Orchestration and Workflow Management

Application Release Automation

Performance Monitoring Management

Vendor Capability Ratings

Average 84

Vendor Support

Ease of Customization

Ease of Data Integration

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

ServiceNow Cloud Accelerate Reviews

Prateek G.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Fantastic product for cloud management

Likeliness to Recommend

10 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

It is very helpful in providing consistent management and cost visibility.

What is your favorite aspect of this product?

It helps in scheduling operations and creates personalized service. It also provides a single interface to access cloud resources

What do you dislike most about this product?

There is nothing which i dislike about this product

What recommendations would you give to someone considering this product?

Please buy this product for your organization

Pros

Reliable
Efficient Service
Caring
Respectful

Nicolas G.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Ease of integrations and migration, but expensive.

Likeliness to Recommend

8 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

Despite its high cost, it is very easy to integrate with various types of services that other companies in the same branch offer, the ease of customization of each module and service is very good.

What is your favorite aspect of this product?

It provides many facilities for any type of implementation that can increase productivity in any scenario, and cloud administration is very easy.

What do you dislike most about this product?

The cost, but it is understood by the number of features it offers.

What recommendations would you give to someone considering this product?

If you have the opportunity to spend on a good cloud environment service, it is one of the best options.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Saves Time

ROHIT K.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Pretty solid platform, but not perfect!

Likeliness to Recommend

8 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

It has a more integrated approach compared to others I tried. The workflows are super customizable and it scales well as your team grows

What is your favorite aspect of this product?

Definetly the automation features. They save so much time on repetitive tasks, and the UI is clean enogh to not feel overwhelmed. Once setup, it kinda runs things on auto-pilot

What do you dislike most about this product?

The initial setup can be a bit of a pain. There’s a steep learning curve, and the documentation isn’t always clear. Also, some parts feel a bit laggy when too many things are running at once

What recommendations would you give to someone considering this product?

Take your time learning the system—don’t rush it. Maybe even get some training if you can. Once you’re over the hump, it’s totaly worth it

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

ServiceNow Cloud Accelerate

What is ServiceNow Cloud Accelerate?

Company Details

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Awards & Recognition

ServiceNow Cloud Accelerate Ratings

88 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ServiceNow Cloud Accelerate?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud Migration Migration of applications and workloads to cloud.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Application Release Automation Continuously manage the release and maintenance of applications.

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

ServiceNow Cloud Accelerate Reviews

Prateek G.

Fantastic product for cloud management

Likeliness to Recommend

Pros

Nicolas G.

Ease of integrations and migration, but expensive.

Likeliness to Recommend

Pros

ROHIT K.

Pretty solid platform, but not perfect!

Likeliness to Recommend

Pros

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Feature Ratings

Cloud Integration

Automatic Resource Scaling Elasticity

Cloud Analytics and Reporting

Cloud SLA Management Governance

Capacity Management

Cloud Migration

Self Service Cloud Services

Configuration Validation

Orchestration and Workflow Management

Application Release Automation

Performance Monitoring Management

Vendor Capability Ratings

Vendor Support

Ease of Customization

Ease of Data Integration

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training