ServiceNow

ServiceNow BCM

Composite Score

7.3 /10

CX Score

7.4 /10

11 Reviews Write a Review

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What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

Company Details

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ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

91 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative

9% Neutral

91% Positive

Pros

Saves Time
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 71

Role-Based Access

Import from MS Office

GRC Integration

Compliance Reporting

Incident Management

Plan Management

Data Encryption

Vendor Security Compliance

Import from other BCM Tools

Incident Response Planning

Business Impact Analysis (BIA)

Vendor Capability Ratings

Average 72

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Implementation

ServiceNow BCM Reviews

Naveen K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

"Robust BCM Platform with Room for Expansion"

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow BCM offers highly configurable workflows that can be tailored to suit the specific needs and requirements of organizations.

What is your favorite aspect of this product?

his integration enables seamless collaboration between business continuity management and other critical IT and business functions, streamlining operations and improving overall efficiency.

What do you dislike most about this product?

The platform's extensive capabilities and customizable features can lead to a steep learning curve for new users, requiring additional time and resources for training and implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alex L.

Role: Operations
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Just lacked a lot of things

Likeliness to Recommend

4 /10

What differentiates ServiceNow BCM from other similar products?

Haven't looked too far, but seems easy to replicate

What is your favorite aspect of this product?

easy to use

What do you dislike most about this product?

So much room for improvement

What recommendations would you give to someone considering this product?

It does the basics

Pros

Caring
Saves Time
Effective Service
Respectful

Cons

Less Efficient Service

Het P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use functionality but little bit costly.

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

Better user interface and mind blowing architecture to support various needs of our organization.

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

Cost structure

What recommendations would you give to someone considering this product?

Buy this product it is worthy.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Respectful

ServiceNow BCM

What is ServiceNow BCM?

Company Details

Need Assistance?

ServiceNow BCM Ratings

90 Likeliness to Recommend

91 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love ServiceNow BCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Import from MS Office Import existing BCM documentation from MS Office documents not just as attachments, but import it as data into the new tool.

GRC Integration Seamlessly share data between the BCM tool and a Governace, Risk, and Compliance (GRC) product.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Incident Management Facilitate incident response by identifying affected systems or business processes and relevant plans to be executed, and report recovery status.

Plan Management Ability to assign tasks, schedule tasks i.e. due dates, report plan development status i.e. incomplete tasks, and automate sending task reminders.

Data Encryption Encrypt data in flight, while it's being uploaded/entered, and at rest, after it is uploaded/entered.

Vendor Security Compliance The hosted solution is in compliance with cloud security standards such as FedRAMP or SSAE 16 SOC 2, and security certifications such as ISO 27001 and 27000.

Import from other BCM Tools Import existing BCM documentation from other BCM tools not just as attachments, but import it as data into the new tool.

Incident Response Planning Document the protocols to be carried out in the event of a business disruption, IT outage, or emergency scenario.

Business Impact Analysis (BIA) Determine the impact of downtime and data loss, business process and application criticality ranking, and RTOs/RPOs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

ServiceNow BCM Reviews

Naveen K.

"Robust BCM Platform with Room for Expansion"

Likeliness to Recommend

Pros

Alex L.

Just lacked a lot of things

Likeliness to Recommend

Pros

Cons

Het P.

Easy to use functionality but little bit costly.

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Import from MS Office

GRC Integration

Compliance Reporting

Incident Management

Plan Management

Data Encryption

Vendor Security Compliance

Import from other BCM Tools

Incident Response Planning

Business Impact Analysis (BIA)

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Implementation

Fusion Framework System