ServiceNow BCM Logo
ServiceNow BCM Logo
ServiceNow

ServiceNow BCM

Composite Score
7.5 /10
CX Score
7.7 /10
Category
ServiceNow BCM
7.5 /10

What is ServiceNow BCM?

Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions in less time.

Company Details


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ServiceNow BCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow BCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow BCM?

0% Negative
13% Neutral
87% Positive

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 74

Role-Based Access

86

Compliance Reporting

80

Import from MS Office

80

Vendor Security Compliance

77

GRC Integration

77

Plan Management

77

Business Impact Analysis (BIA)

75

Data Encryption

75

Dependency Mapping

73

Contact List

73

Incident Response Planning

73

Vendor Capability Ratings

Average 75

Ease of IT Administration

81

Breadth of Features

78

Business Value Created

78

Ease of Customization

76

Usability and Intuitiveness

76

Ease of Data Integration

75

Product Strategy and Rate of Improvement

75

Vendor Support

73

Quality of Features

73

Ease of Implementation

70

Availability and Quality of Training

66

ServiceNow BCM Reviews

Naveen K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

"Robust BCM Platform with Room for Expansion"

Likeliness to Recommend

10 /10

What differentiates ServiceNow BCM from other similar products?

ServiceNow BCM offers highly configurable workflows that can be tailored to suit the specific needs and requirements of organizations.

What is your favorite aspect of this product?

his integration enables seamless collaboration between business continuity management and other critical IT and business functions, streamlining operations and improving overall efficiency.

What do you dislike most about this product?

The platform's extensive capabilities and customizable features can lead to a steep learning curve for new users, requiring additional time and resources for training and implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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