ServiceNow

ServiceNow App Engine

Composite Score

7.9 /10

CX Score

8.1 /10

48 Reviews Write a Review

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What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

Company Details

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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Business Process Management - Midmarket category

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0 Top Rated Capabilities

8 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

11 Top Rated Features

2023

ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 80%
Conflict Resolution:: 83%
Strategy & Innovation:: 87%
Service Experience:: 84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

4% Negative

1% Neutral

95% Positive

Pros

Inspires Innovation
Reliable
Helps Innovate
Friendly Negotiation

Feature Ratings

Average 84

Low-Code Automation

Process Workflow Designer

BPMN Compliance

Process Automation Templates

In-App Automated Workflows

Content Management

Collaboration

Customizable Performance Dashboards

Permissions and Governance

Real-time Process Analysis

Process Library

Vendor Capability Ratings

Average 80

Ease of Implementation

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Low-Code Development Tools

Score 8.5

View ServiceNow App Engine in this category (opens in a new tab)

Low-Code Business Process Management - Enterprise

Score 7.9

View ServiceNow App Engine in this category (opens in a new tab)

ServiceNow App Engine Reviews

Violet C.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Optimization and workflow management product

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

This is the most productive optimization platform I have used in our company.

What is your favorite aspect of this product?

It is very powerful in managing workflows and giving performance insights for better planning. ServiceNow App Engine gives our processes management team easy time of coordinating various departments.

What do you dislike most about this product?

I have not disliked anything from the operation of this great platform.

What recommendations would you give to someone considering this product?

I totally recommend this product to any company for better optimization of processes.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Effective Service

Tiffany W.

Role: Industry Specific Role
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Great continual improvement management platform

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

I have no experience from similar tools from my career experience.

What is your favorite aspect of this product?

It is very powerful in servicing our management tools and keeping them up to date with the current technological advancement. It has been able to unify all workforce mechanisms by bringing our team members, processes and data together.

What do you dislike most about this product?

I have not disliked anything from the work of this great tool.

What recommendations would you give to someone considering this product?

Powerful product that sustains continuity of any business enterprise when there are processes challenges.

Pros

Helps Innovate
Trustworthy
Saves Time
Fair

Hooker R.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Great product for improving service delivery

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

This is the most effective platform that manages all processes for better service delivery.

What is your favorite aspect of this product?

We are able to meet our customers expectations when our service systems are always performing effectively. This product servicing power gives the best results and keeps our programs running smoothly.

What do you dislike most about this product?

I have not observed any performance failure from this platform since we deployed it.

What recommendations would you give to someone considering this product?

This is great platform that services all customer service delivery points and ensures there is proper running of programs.

Pros

Enables Productivity
Unique Features
Effective Service
Client Friendly Policies

ServiceNow App Engine

What is ServiceNow App Engine?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

ServiceNow App Engine Ratings

85 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love ServiceNow App Engine?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Content Management Includes collaboration, check-in/check-out, and version control.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Process Library A repository of documented processes which can be accessed for revision.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Low-Code Development Tools

Low-Code Business Process Management - Enterprise

ServiceNow App Engine Reviews

Violet C.

Optimization and workflow management product

Likeliness to Recommend

Pros

Tiffany W.

Great continual improvement management platform

Likeliness to Recommend

Pros

Hooker R.

Great product for improving service delivery

Likeliness to Recommend

Pros

Most Popular ServiceNow App Engine Comparisons

Salesforce Flow

Microsoft Power Apps

OutSystems

Pega Low-Code BPM

Appian Low-Code Automation

Nintex

Feature Ratings

Low-Code Automation

Process Workflow Designer

BPMN Compliance

Process Automation Templates

In-App Automated Workflows

Content Management

Collaboration

Customizable Performance Dashboards

Permissions and Governance

Real-time Process Analysis

Process Library

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support