ServiceNow

ServiceNow App Engine

Composite Score

8.1 /10

CX Score

8.2 /10

32 Reviews Write a Review

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What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

Company Details

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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Business Process Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

11 Top Rated Features

2023

ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Helps Innovate
Performance Enhancing

Feature Ratings

Average 84

Process Workflow Designer

In-App Automated Workflows

Low-Code Automation

BPMN Compliance

Process Automation Templates

External Application Data Connectors

Collaboration

Process Library

Customizable Performance Dashboards

Content Management

Real-time Process Analysis

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Customization

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 7.9

View ServiceNow App Engine in this category (opens in a new tab)

ServiceNow App Engine Reviews

Maryanne P.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Amazing platform for measuring service delivery

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

I have no experience from the same optimization platforms.

What is your favorite aspect of this product?

I like the capability of this product to ensure that our customers are always satisfied with our services. The support team has always been supportive to our team on how to make our applications better for great service delivery to our potential customers.

What do you dislike most about this product?

I have not come across poor performance in my experience with this tool.

What recommendations would you give to someone considering this product?

This is great product that can build strong customers infrastructure and improve customer relations.

Pros

Continually Improving Product
Efficient Service
Inspires Innovation
Saves Time

Tiana M.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Collaboration product

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

The Optimization features are very powerful and not present in most similar products.

What is your favorite aspect of this product?

I like the capability of this platform to offer effective environment for collaboration. Our team can easily reach remote colleagues and execute project and task effectively.

What do you dislike most about this product?

I have nothing to dislike from the performance of this product.

What recommendations would you give to someone considering this product?

I highly recommend this platform to any company for better collaboration features.

Pros

Inspires Innovation
Saves Time
Fair
Transparent

Felicia B.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Excellent tool for improving efficiency

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

I have not experienced major differences with the same products I have used.

What is your favorite aspect of this product?

It has strong features that streamline our organizations workflows. The user interface is easy to use and we have customized it to be suitable for our customers needs.

What do you dislike most about this product?

Nothing, everything works perfectly of all the features of this platform.

What recommendations would you give to someone considering this product?

Streamlining workflows and without increasing cost can be effectively managed by ServiceNow Process Optimization.

Pros

Inspires Innovation
Caring
Saves Time
Fair

ServiceNow App Engine

What is ServiceNow App Engine?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

ServiceNow App Engine Ratings

88 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love ServiceNow App Engine?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Library A repository of documented processes which can be accessed for revision.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Content Management Includes collaboration, check-in/check-out, and version control.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Low-Code Business Process Management - Midmarket

ServiceNow App Engine Reviews

Maryanne P.

Amazing platform for measuring service delivery

Likeliness to Recommend

Pros

Tiana M.

Collaboration product

Likeliness to Recommend

Pros

Felicia B.

Excellent tool for improving efficiency

Likeliness to Recommend

Pros

2
Since last award

Feature Ratings

Process Workflow Designer

In-App Automated Workflows

Low-Code Automation

BPMN Compliance

Process Automation Templates

External Application Data Connectors

Collaboration

Process Library

Customizable Performance Dashboards

Content Management

Real-time Process Analysis

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Quality of Features

Ease of Customization