ServiceNow

ServiceNow App Engine

Composite Score

8.4 /10

CX Score

8.8 /10

15 Reviews Write a Review

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What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

Company Details

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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Development Tools category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1
Since last award

100

Product Experience

Negotiation and Contract

100

Conflict Resolution

100

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 99%
Conflict Resolution:: 100%
Strategy & Innovation:: 100%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 90

Application Inventory and Dashboard

Plug-and-Play Architecture

Audit Trail

GUI Application Designer

Role-Based Access Management

Cloud Deployment

Automated Delivery Pipeline

Backend Coding and Scripting

Import and Export Capabilities

End to End Lifecycle Management

ALM Integration

Vendor Capability Ratings

Average 87

Ease of Data Integration

Business Value Created

Ease of Customization

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Quality of Features

Availability and Quality of Training

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 7.9

View ServiceNow App Engine in this category (opens in a new tab)

Low-Code Business Process Management - Enterprise

Score 7.9

View ServiceNow App Engine in this category (opens in a new tab)

ServiceNow App Engine Reviews

Charanjeet S.

Role: Consultant
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Faster and Smarter Custom App Development

Likeliness to Recommend

10 /10

What differentiates ServiceNow App Engine from other similar products?

The App Engine studio is unique because it allows us to build custom apps on the same platform where our data already exists. It is not only application development it allows to create solutions that seamlessly integrate with all other Servicenow modules

What is your favorite aspect of this product?

What I like the most about the Servicenow App Engine studio is makes the applications development very easy. The drag and drop interface and prebuilt templates allows us to focus on solving the problem instead of getting bogged down by coding.

What do you dislike most about this product?

The biggest downside of Servicenow is the pricing. It is not budget friendly option specially for smaller businesses. While no code tool is great, this is limiting for advanced development to control over the backend.

What recommendations would you give to someone considering this product?

If you are already a user of Servicenow then App Engine is worth it because building the custom applications become very easy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rewa P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to maintain

Likeliness to Recommend

10 /10

What differentiates ServiceNow App Engine from other similar products?

The user interface makes it different and uniqur

What is your favorite aspect of this product?

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What do you dislike most about this product?

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What recommendations would you give to someone considering this product?

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Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

ServiceNow App Engine

What is ServiceNow App Engine?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

ServiceNow App Engine Ratings

91 Likeliness to Recommend

1 Since last award

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love ServiceNow App Engine?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Plug-and-Play Architecture Solution provide out-of-the-box plug-ins and connectors and REST APIs for customized integrations with third-party applications, databases and services.

Audit Trail View all previous activity including any recent edits and user access.

GUI Application Designer Drag-and-drop models, widgets, UI and functional components to define an application’s data models, business logic, user interfaces, etc.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

Automated Delivery Pipeline Applications are automatically built, tested and deployed according to the UI and workflow designs, parameters and constraints defined in the designer.

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Low-Code Business Process Management - Midmarket

Low-Code Business Process Management - Enterprise

ServiceNow App Engine Reviews

Charanjeet S.

Faster and Smarter Custom App Development

Likeliness to Recommend

Pros

Rewa P.

Easy to maintain

Likeliness to Recommend

Pros

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Feature Ratings

Application Inventory and Dashboard

Plug-and-Play Architecture

Audit Trail

GUI Application Designer

Role-Based Access Management

Cloud Deployment

Automated Delivery Pipeline

Backend Coding and Scripting

Import and Export Capabilities

End to End Lifecycle Management

ALM Integration

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Ease of Customization

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Quality of Features

Availability and Quality of Training