Sendible Customer Reviews 2024

Sendible

Composite Score

8.4 /10

CX Score

8.8 /10

67 Reviews Write a Review

Claim Software

What is Sendible?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from one, easy-to-use dashboard.

Company Details

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Awards & Recognition

Sendible won the following awards in the Social Media Management - Enterprise category

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10 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

9 Top Rated Features

2022

Sendible Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sendible.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sendible?

0% Negative

3% Neutral

97% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 86

Social Media Channel Integration Outbound

Social Media Channel Integration Inbound

Social Asset Management

Campaign Execution

Social Moderation and Workflow Management

Dashboards and Visualization

Sentiment Analysis

Social Post Archival

Contextual Analysis

Social Response Management

Trend Analysis

Vendor Capability Ratings

Average 86

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Social Media Monitoring

Score 8.0

View Sendible in this category (opens in a new tab)

Sendible Reviews

Alexis G.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Likeliness to Recommend

7 /10

What differentiates Sendible from other similar products?

customer service is better than other programs.

What is your favorite aspect of this product?

Sendible allows us to schedule content straight into the platform and then edit it for different platforms instead of generating a spreadsheet and uploading it three, four, or five times. With this, we've saved an enormous amount of time.

What do you dislike most about this product?

Sendible's customer service team responds quickly to any difficulties, and they've done an excellent job so far.

What recommendations would you give to someone considering this product?

Customer service at Sendible is top-notch. I highly recommend it. Sendible is here to help you with any trial, whether it's a monthly webinar or an automatic response rate tracking system. In addition, I'm kept informed of any platform updates or enhancements by the business.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

Udo P.

Role: Sales Marketing
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

The handling is very intuitive.

Likeliness to Recommend

9 /10

What differentiates Sendible from other similar products?

Sendible is very easy and intuitive to use. The effort for onboarding is low. The functionality is flawless and includes everything I need.

What is your favorite aspect of this product?

The best thing is the ease of use and the good price-performance ratio. But also the support was convincing.

What do you dislike most about this product?

When posting videos to Instagram, the interface is sometimes error-prone and there are error messages.

What recommendations would you give to someone considering this product?

Be sure to test it. You will be positively surprised

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Rob F.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Great value social scheduling tool

Likeliness to Recommend

10 /10

What differentiates Sendible from other similar products?

Sendible offers a great value for money tool with all the key features you need to schedule social media posts while managing the review and approval process. It also has additional features beyond scheduling including reporting and management of inbound messages.

What is your favorite aspect of this product?

The approval process functionality. It's very easy for me to review and approve, modify or reject my team's social media activity.

What do you dislike most about this product?

It would be great to be able to add comments to a post when editing a post and it would also be great if I could share content for review by others without allocating a license to them.

What recommendations would you give to someone considering this product?

If you're looking for a social media scheduling tool with an efficient review and approval process, I'd strongly recommend Sendible.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Sendible

What is Sendible?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Sendible Ratings

87 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Sendible?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Social Media Monitoring

Sendible Reviews

Alexis G.

Likeliness to Recommend

Pros

Udo P.

The handling is very intuitive.

Likeliness to Recommend

Pros

Rob F.

Great value social scheduling tool

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Social Media Channel Integration Outbound

Social Media Channel Integration Inbound

Social Asset Management

Campaign Execution

Social Moderation and Workflow Management

Dashboards and Visualization

Sentiment Analysis

Social Post Archival

Contextual Analysis

Social Response Management

Trend Analysis

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support