SendGrid Email Marketing Logo
SendGrid Email Marketing Logo
Twilio

SendGrid Email Marketing

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
SendGrid Email Marketing
8.8 /10

What is SendGrid Email Marketing?

Partner with the email service trusted by developers and marketers for time-savings, scalability, and delivery expertise. SendGrid is a proven cloud-based customer communication platform that successfully delivers over 45 billion emails each month for Internet and mobile-based.

Company Details

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Awards & Recognition

SendGrid Email Marketing won the following awards in the Email Marketing category

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SendGrid Email Marketing Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SendGrid Email Marketing.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SendGrid Email Marketing?

4% Negative
5% Neutral
91% Positive

Pros

  • Acts with Integrity
  • Efficient Service
  • Performance Enhancing
  • Generous Negotitation

Feature Ratings

Average 86

Email Delivery

92

Mobile Optimized

88

A/B Testing

88

Auto-Responders

87

Campaign Management

87

Basic Reporting and Analytics

87

Dynamic Content

87

Surveys and Polling

86

Segmentation

85

SPAM Compliance

84

Content Authoring

84

Vendor Capability Ratings

Average 83

Business Value Created

88

Ease of IT Administration

84

Vendor Support

84

Quality of Features

84

Ease of Data Integration

83

Ease of Customization

83

Breadth of Features

83

Product Strategy and Rate of Improvement

83

Ease of Implementation

82

Usability and Intuitiveness

80

Availability and Quality of Training

80

SendGrid Email Marketing Reviews

Mike E.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

We use SendGrid for customer support & marketing

Likeliness to Recommend

10 /10

What differentiates SendGrid Email Marketing from other similar products?

SendGrid allows our company to communicate with customers directly and efficiently. It’s autoresponder is excellent and integrates well with our Konnektive CRM. Cost is well within reason.

What is your favorite aspect of this product?

Easy for our marketing team to use for email, text and autoresponder applications

What do you dislike most about this product?

Nothing to dislike. It’s very simple to understand and utilize.

What recommendations would you give to someone considering this product?

Check it out and you’ll see all the applications any company can use, especially in the area of communications with its consumer database.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dominik E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

A leader in transactional and marketing emails

Likeliness to Recommend

7 /10

What differentiates SendGrid Email Marketing from other similar products?

their APIs and how to set them up, the dev team loved the supporting articles and all in all, this was relatively easily set up. There was very good uptime and reliability of email sends.

What is your favorite aspect of this product?

The simplicity of their APIs and no fuss from dev team.

What do you dislike most about this product?

I wasn't keen on the reporting dash of transactional emails

What recommendations would you give to someone considering this product?

Great independent platform, consider whether you want an all inclusive platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Juan R.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Sendgrid allows businesses to send emails at scale

Likeliness to Recommend

9 /10

What differentiates SendGrid Email Marketing from other similar products?

Sendgrid is an excellent email marketing platform that provides businesses with the scalability and deliverability they need to succeed. Its easy-to-use API, detailed analytics, and customizable templates make it a top choice for businesses that rely on email marketing campaigns. The platform allows me to send emails at scale, which is crucial for my business. I can send up to 100,000 emails daily, which is five to ten times more than I could send with other email marketing tools. .

What is your favorite aspect of this product?

I chose Sendgrid because of its scalability and deliverability. I needed a platform to handle sending many emails, and Sendgrid was the perfect solution. Additionally, Sendgrid's high deliverability rate ensures that my emails reach their intended recipients.

What do you dislike most about this product?

Sendgrid's pricing can be expensive for large email businesses. Sendgrid's automation features are limited.

What recommendations would you give to someone considering this product?

I would recommend Sendgrid to businesses that need to send many emails. The platform's scalability and deliverability make it an excellent choice for businesses that rely on email marketing campaigns. I highly recommend Sendgrid to businesses that need to send emails at scale. I integrate Sendgrid with other products, including Salesforce marketing Cloud, my CRM and marketing automation software. Integrating Sendgrid with other software has made it easier to manage my email marketing campaigns and track their success.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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