Twilio

SendGrid Email Marketing

Composite Score

8.7 /10

CX Score

8.9 /10

67 Reviews Write a Review

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What is SendGrid Email Marketing?

Partner with the email service trusted by developers and marketers for time-savings, scalability, and delivery expertise. SendGrid is a proven cloud-based customer communication platform that successfully delivers over 45 billion emails each month for Internet and mobile-based.

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Awards & Recognition

SendGrid Email Marketing won the following awards in the Email Marketing category

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2 Top Rated Capabilities

7 Top Rated Features

2024

1 Top Rated Capabilities

11 Top Rated Features

2023

0 Top Rated Capabilities

8 Top Rated Features

2022

SendGrid Email Marketing Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SendGrid Email Marketing.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 90%
Conflict Resolution:: 93%
Strategy & Innovation:: 93%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SendGrid Email Marketing?

4% Negative

4% Neutral

92% Positive

Pros

Acts with Integrity
Performance Enhancing
Efficient Service
Generous Negotitation

Feature Ratings

Average 87

Email Delivery

A/B Testing

Auto-Responders

Basic Reporting and Analytics

Mobile Optimized

Dynamic Content

Campaign Management

Surveys and Polling

Text Messaging

Segmentation

SPAM Compliance

Vendor Capability Ratings

Average 84

Business Value Created

Vendor Support

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

SendGrid Email Marketing Reviews

Rimsha K.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

E-mail delivery with speed.

Likeliness to Recommend

9 /10

What differentiates SendGrid Email Marketing from other similar products?

Scalability is Sendgrid's strongest property from my experience. We regularly send out tons of automated newsletters and transactional emails on a daily basis. Sendgrid gets them delivered to recipients inbox in seconds , regardless of the volume or whether the recipient uses a private domain , yahoo, gmail hotmail etc The aforementioned high delivery rate is the most important part of any email marketing solution and Sendgrid does this very well.

What is your favorite aspect of this product?

Although this is not specific to Sendgrid, I think that Sendgrid's code editor is easy to use for me and my peers . It provides key code editing features like syntax highlighting and one-click code synchronization. The availability of the aforementioned two features on Sendgrid's code editor, ensures we can design email templates from scratch from within the Sendgrid dashboard.

What do you dislike most about this product?

Just like every other email marketing solution, Sendgrid provides an email templates library. However , the templates on the library have never been fit for the purpose of any of our email campaigns. This is the one aspect of my experience with Sendgrid, which I criticize.

What recommendations would you give to someone considering this product?

I readily recommend Sendgrid to anyone looking at deploying an email marketing solution with the caveat that , high technical expertise is needed to maximize the quality that Sendgrid offers.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Fahad A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Provides extremely high email delivery rate

Likeliness to Recommend

8 /10

What differentiates SendGrid Email Marketing from other similar products?

It's an intuitive, yet highly scalable platform that makes it easy to ensure your emails are near 100% delivery rate.

What is your favorite aspect of this product?

Ability to integrate multi-channel communication with CMS such as WordPress with WooCommerce, makes it easy to connect email and SMS notifications with the store itself.

What do you dislike most about this product?

The pricing structure is quite complex.

What recommendations would you give to someone considering this product?

While this tool will allow you to build email campaigns easy, make sure to have a data privacy officer so everything within email is set up correctly.

Pros

Reliable
Performance Enhancing
Respectful
Enables Productivity

Sujith B.

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

All in one email Software

Likeliness to Recommend

8 /10

What differentiates SendGrid Email Marketing from other similar products?

Scalability and Flexibility Marketing automation Deliverability

What is your favorite aspect of this product?

High deliverability rates, Focus on marketing campaigns are the few things that highlights sendgrid form other marketing tools

What do you dislike most about this product?

Pricing, Limited free tier, Reporting limitations of who have opened the campiagns, who are all the prospective clients can be tracked down by ai which can be added

What recommendations would you give to someone considering this product?

Ai's recommmendations can be added in terms fo reporting, follow-up and other tangible things.

Pros

Helps Innovate
Continually Improving Product
Unique Features
Efficient Service

Cons

Vendor's Interest First

SendGrid Email Marketing

What is SendGrid Email Marketing?

Company Details

Book a Free Demo Today!

Awards & Recognition

SendGrid Email Marketing Ratings

88 Likeliness to Recommend

1 Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love SendGrid Email Marketing?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Surveys and Polling Ability to survey customers and gather feedback.

Text Messaging The capability to send messages by SMS in addition to email.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

SendGrid Email Marketing Reviews

Rimsha K.

E-mail delivery with speed.

Likeliness to Recommend

Pros

Fahad A.

Provides extremely high email delivery rate

Likeliness to Recommend

Pros

Sujith B.

All in one email Software

Likeliness to Recommend

Pros

Cons

Most Popular SendGrid Email Marketing Comparisons

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1
Since last award

2
Since last award

Feature Ratings

Email Delivery

A/B Testing

Auto-Responders

Basic Reporting and Analytics

Mobile Optimized

Dynamic Content

Campaign Management

Surveys and Polling

Text Messaging

Segmentation

SPAM Compliance

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness