SendGrid Email Marketing Logo
SendGrid Email Marketing Logo
Twilio

SendGrid Email Marketing

Composite Score
8.7 /10
CX Score
8.9 /10
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In Partnership With SelectHub

Claim Software
Category
SendGrid Email Marketing
8.7 /10

What is SendGrid Email Marketing?

Partner with the email service trusted by developers and marketers for time-savings, scalability, and delivery expertise. SendGrid is a proven cloud-based customer communication platform that successfully delivers over 45 billion emails each month for Internet and mobile-based.

Company Details

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Awards & Recognition

SendGrid Email Marketing won the following awards in the Email Marketing category

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SendGrid Email Marketing Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SendGrid Email Marketing.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SendGrid Email Marketing?

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4% Negative
5% Neutral
91% Positive

Pros

  • Acts with Integrity
  • Efficient Service
  • Generous Negotitation
  • Security Protects

Feature Ratings

Average 87

Email Delivery

92

A/B Testing

88

Auto-Responders

88

Basic Reporting and Analytics

88

Mobile Optimized

88

Dynamic Content

88

Campaign Management

87

Surveys and Polling

86

Segmentation

85

Text Messaging

85

SPAM Compliance

84

Vendor Capability Ratings

Average 84

Business Value Created

89

Vendor Support

85

Ease of Customization

84

Ease of Data Integration

84

Quality of Features

84

Ease of IT Administration

83

Breadth of Features

83

Ease of Implementation

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Usability and Intuitiveness

79

SendGrid Email Marketing Reviews

Daryl B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Using Sendgrid for internal and external marketing

Likeliness to Recommend

8 /10

What differentiates SendGrid Email Marketing from other similar products?

It was the most cost effective whilst offering the same features as other more costly products

What is your favorite aspect of this product?

Very simple to use and intuitive, I had junior members of my team using it from day one.

What do you dislike most about this product?

The reporting could definitely be better, especially when it comes to deeper diving in to segments.

What recommendations would you give to someone considering this product?

A great cost effective tool that is very easy to use.

Pros

  • Trustworthy
  • Friendly Negotiation
  • Helps Innovate
  • Reliable

Christopher G.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

NEW ERA PRODUCT

Likeliness to Recommend

9 /10

What differentiates SendGrid Email Marketing from other similar products?

connection speed, easy to use and implement, ability to conduct training, attractive templates, affordable even by small businesses, vendor support, etc.

What is your favorite aspect of this product?

email delivery notifications, ability to track respondents, mass mailing is a big thing, communication and interaction within and beyond the institution, low cost of production due to less need of physical workforce, managing campaigns is easy than ever.

What do you dislike most about this product?

this an amazing product, no dislikes.

What recommendations would you give to someone considering this product?

i would recommend SendGrid to anyone who has ambitions of growing his or her business to the modern standards.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Client's Interest First

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