Twilio

SendGrid Email Marketing

Composite Score

8.7 /10

CX Score

8.9 /10

67 Reviews Write a Review

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In Partnership With SelectHub

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What is SendGrid Email Marketing?

Partner with the email service trusted by developers and marketers for time-savings, scalability, and delivery expertise. SendGrid is a proven cloud-based customer communication platform that successfully delivers over 45 billion emails each month for Internet and mobile-based.

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Awards & Recognition

SendGrid Email Marketing won the following awards in the Email Marketing category

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2 Top Rated Capabilities

7 Top Rated Features

2024

1 Top Rated Capabilities

11 Top Rated Features

2023

0 Top Rated Capabilities

8 Top Rated Features

2022

SendGrid Email Marketing Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SendGrid Email Marketing.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 90%
Conflict Resolution:: 93%
Strategy & Innovation:: 93%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SendGrid Email Marketing?

4% Negative

4% Neutral

92% Positive

Pros

Acts with Integrity
Performance Enhancing
Efficient Service
Generous Negotitation

Feature Ratings

Average 87

Email Delivery

A/B Testing

Auto-Responders

Basic Reporting and Analytics

Mobile Optimized

Dynamic Content

Campaign Management

Surveys and Polling

Text Messaging

Segmentation

SPAM Compliance

Vendor Capability Ratings

Average 84

Business Value Created

Vendor Support

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

SendGrid Email Marketing Reviews

Brenda G.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Great platform, easy to use

Likeliness to Recommend

9 /10

What differentiates SendGrid Email Marketing from other similar products?

Good integration features

What is your favorite aspect of this product?

Easy to use, good analytics

What do you dislike most about this product?

So simple.

What recommendations would you give to someone considering this product?

Great for small companies

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Commodity Features

Maliha S.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

fantastic product

Likeliness to Recommend

9 /10

What differentiates SendGrid Email Marketing from other similar products?

Amazing integration into other apps.

What is your favorite aspect of this product?

Spam protection and ease of integration

What do you dislike most about this product?

Nothing, it is great

What recommendations would you give to someone considering this product?

Go ahead, you will not be dissapointed

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Samuel J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Mailing using API

Likeliness to Recommend

7 /10

What differentiates SendGrid Email Marketing from other similar products?

SendGrid provides us to options to receive and send mails to our mailboxes with the help of it's inbuilt API tools

What is your favorite aspect of this product?

It gives an history of the mail activity and also informs us if any mail delivery had failed with it's exact cause

What do you dislike most about this product?

The support is not great and takes a lot of time to resolve. IP addresses get blacklisted without any prior notices leading the service failures.

What recommendations would you give to someone considering this product?

A good tool which works well for the most of time but when it breaks it gets hard to get help from the vendor

Pros

Saves Time
Generous Negotitation
Transparent
Continually Improving Product

SendGrid Email Marketing

What is SendGrid Email Marketing?

Company Details

Book a Free Demo Today!

Awards & Recognition

SendGrid Email Marketing Ratings

88 Likeliness to Recommend

1 Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love SendGrid Email Marketing?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Surveys and Polling Ability to survey customers and gather feedback.

Text Messaging The capability to send messages by SMS in addition to email.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

SendGrid Email Marketing Reviews

Brenda G.

Great platform, easy to use

Likeliness to Recommend

Pros

Cons

Maliha S.

fantastic product

Likeliness to Recommend

Pros

Samuel J.

Mailing using API

Likeliness to Recommend

Pros

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Feature Ratings

Email Delivery

A/B Testing

Auto-Responders

Basic Reporting and Analytics

Mobile Optimized

Dynamic Content

Campaign Management

Surveys and Polling

Text Messaging

Segmentation

SPAM Compliance

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness