Grazitti Interactive

SearchUnify Cognitive Search

Composite Score

8.2 /10

CX Score

8.6 /10

40 Reviews Write a Review

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What is SearchUnify Cognitive Search?

SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search (AI-powered search for self-service) - SearchUnify Virtual Assistant (Virtual Assistant for Contextual, and Intent-driven Conversational Experiences) - Knowbler (Intelligent Knowledge Management Solution) - Agent Helper (AI-powered Agent co-pilot). Leading Enterprises like Automation Anywhere and Syntellis leverage SearchUnify to enhance business ROI.

Company Details

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Awards & Recognition

SearchUnify Cognitive Search won the following awards in the Enterprise Search category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

3 Top Rated Capabilities

0 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2022

SearchUnify Cognitive Search Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SearchUnify Cognitive Search.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SearchUnify Cognitive Search?

2% Negative

8% Neutral

90% Positive

Pros

Respectful
Altruistic
Acts with Integrity
Inspires Innovation

Feature Ratings

Average 80

Audio and Video Analytics

User interface for search/retrieval

Advanced/Faceted search

AI/Machine Learning

Content Analytics

Content Aggregation

Social Network Awareness

Multi Format Support

Synonyms and Stemming

Optical Character Recognition

Processing and Indexing

Vendor Capability Ratings

Average 79

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Customization

SearchUnify Cognitive Search Downloads

enhancing-content-findability-and-agent-productivity-with-searchunifys-llm-fueled-generative-question-answering

cognitive-search-for-communities

searchunify-for-zendesk-guide

cognitive-search-for-better-self-service-10-secrets-no-vendor-will-tell-you

winning-at-dcx-with-cognitive-technology-the-cipa-maturity-model

SearchUnify Cognitive Search Videos

SearchUnify Cognitive Search Reviews

Jamie L.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

SearchUnify Review

Likeliness to Recommend

7 /10

What differentiates SearchUnify Cognitive Search from other similar products?

I am not sure. I was not part of the decision making process.

What is your favorite aspect of this product?

This offers our end-users an efficient way to access support content in one location that we have not experienced in the past.

What do you dislike most about this product?

The lack of analytics and reporting robustness.

What recommendations would you give to someone considering this product?

If your implementation requires complex customization, ask a lot of questions and be aware of the downstream impacts to administration and UX/UI.

Pros

Caring
Helps Innovate
Reliable
Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Great product and support team.

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2023

Easy to Use but needs a lot of customization.

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Effective Service
Caring
Generous Negotitation

SearchUnify Cognitive Search

What is SearchUnify Cognitive Search?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

SearchUnify Cognitive Search Ratings

88 Likeliness to Recommend

1 Since last award

93 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love SearchUnify Cognitive Search?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Social Network Awareness Indexing of organizational results in social media.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

SearchUnify Cognitive Search Downloads

enhancing-content-findability-and-agent-productivity-with-searchunifys-llm-fueled-generative-question-answering

cognitive-search-for-communities

searchunify-for-zendesk-guide

cognitive-search-for-better-self-service-10-secrets-no-vendor-will-tell-you

winning-at-dcx-with-cognitive-technology-the-cipa-maturity-model

SearchUnify Cognitive Search Videos

Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics

Achieve Self-Service Success and Boost Case Deflection with SearchUnify

Content Annotation, Taxonomy, and Search Findability

How SearchUnify Enabled Delphix to Address the Content Findability Gaps

Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%

Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud

Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench

Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!

SearchUnify Cognitive Search Reviews

Jamie L.

SearchUnify Review

Likeliness to Recommend

Pros

Great product and support team.

Likeliness to Recommend

Pros

Easy to Use but needs a lot of customization.

Likeliness to Recommend

Pros

Most Popular SearchUnify Cognitive Search Comparisons

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Feature Ratings

Audio and Video Analytics

User interface for search/retrieval

Advanced/Faceted search

AI/Machine Learning

Content Analytics

Content Aggregation

Social Network Awareness

Multi Format Support

Synonyms and Stemming

Optical Character Recognition

Processing and Indexing

Vendor Capability Ratings

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of Customization