SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is an enterprise agentic platform, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (a Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (a Knowledge-centered Customer Service Software), Escalation Predictor, and Community Helper.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
93 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 97%
- Strategy & Innovation:
- 98%
- Service Experience:
- 97%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Efficient Service
- Respectful
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio and Video Analytics
User interface for search/retrieval
AI/Machine Learning
Advanced/Faceted search
Content Analytics
Content Aggregation
Social Network Awareness
Multi Format Support
Synonyms and Stemming
Processing and Indexing
Results Sorting
Vendor Capability Ratings
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Ease of IT Administration
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
SearchUnify Cognitive Search Reviews
Ori M.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Feature rich at a great price point.
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
The ease of back end customization is a great feature for SearchUnify. I appreciate that we can add new content sources, control indexing, manipulate search tuning, and many other functions, right from the admin panel ourselves.
What is your favorite aspect of this product?
The ability of the product to generate dynamic facets for filtering searches, based on the unique metadata associated with the different content types, is pretty great! Our end users like that it can offer such a flexible search experience.
What do you dislike most about this product?
There are some small usability issues that are relatively trivial but annoying if you are a heavy daily user, that seem like oversights in an otherwise great product. One example would be the titles on search results not wrapping/cutting off, requiring our users to hover their mouse over every search result title to see the full title in the hover text. When you are performing hundreds of searches a day (working on support tickets from our customers), this takes away valuable time.
What recommendations would you give to someone considering this product?
I would recommend taking the time to test it and make sure it's going to meet your needs, but if it meets most/all business requirements, this is a great choice for a federated/enterprise search tool. It's powerful, customizable, and we have overall been really happy with the engagement of their customer success team and the price point. When we recently migrated to a new CRM platform and had a few months without SearchUnify during the move, our agents asked constantly when it would be back, which was a pretty good sign that it had become a valuable tool for them.
Pros
- Trustworthy
- Efficient Service
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Still a work in progress
Likeliness to Recommend
Pros
- Respectful
- Altruistic
- Acts with Integrity
- Friendly Negotiation
Cons
- Less Effective Service
Please tell us why you think this review should be flagged.
Igal D.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Great product. Amazing features. Delightful team!
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
The team, The people at SU are a delight to work with. We share the same goals and walk the same paths. The people at SU are more than a vendor's team, they are true partners.
What is your favorite aspect of this product?
Extremely flexible with rich features
What do you dislike most about this product?
AI gaps. I'd like to see it's AI act as an admin - suggest improvements, fill in missing gaps, and monitor analytics to alert of due changes.
What recommendations would you give to someone considering this product?
If you want a stale product that has a set feature list, gets new features every few years and lives in the past, you need to look someplace else. If you believe in 21st century products, where AI and NLP are integrated into our lives, where features are implemented at the speed of light, where bleeding edge technology should be utilized in real time, pick SearchUnify
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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