SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is an enterprise agentic platform, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (a Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (a Knowledge-centered Customer Service Software), Escalation Predictor, and Community Helper.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
93 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 97%
- Strategy & Innovation:
- 96%
- Service Experience:
- 97%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Efficient Service
- Respectful
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio and Video Analytics
User interface for search/retrieval
Advanced/Faceted search
Content Analytics
AI/Machine Learning
Social Network Awareness
Content Aggregation
Multi Format Support
Synonyms and Stemming
Processing and Indexing
Results Sorting
Vendor Capability Ratings
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Ease of IT Administration
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
SearchUnify Cognitive Search Reviews
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jun 2023
Easy to Use but needs a lot of customization.
Likeliness to Recommend
Pros
- Continually Improving Product
- Effective Service
- Caring
- Generous Negotitation
Please tell us why you think this review should be flagged.
James W.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
Easy Enterprise Searching With GetResponse
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
When it comes to enterprise search, SearchUnify is the best in that it is fast and seamless to use It is easy to customize
What is your favorite aspect of this product?
I like that SearchUnify is manageable It has the best UI Deployment is easy
What do you dislike most about this product?
Nothing to complain about SearchUnify as it meets our needs
What recommendations would you give to someone considering this product?
I recommend as it comes with best features and has met our needs seamlessly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Sri N.
- Role: Information Technology
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Jan 2023
Fantastic Product and I would highly recommend.
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
Ease of Use and Articles displaying in the Site is benificial for Community Users.
What is your favorite aspect of this product?
Speedy and using latest Lightning features.
What do you dislike most about this product?
Not specific
What recommendations would you give to someone considering this product?
Highly recommend to anyone to use.
Pros
- Effective Service
- Caring
- Saves Time
- Helps Innovate
Please tell us why you think this review should be flagged.
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