SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search (AI-powered search for self-service) - SearchUnify Virtual Assistant (Virtual Assistant for Contextual, and Intent-driven Conversational Experiences) - Knowbler (Intelligent Knowledge Management Solution) - Agent Helper (AI-powered Agent co-pilot). Leading Enterprises like Automation Anywhere and Syntellis leverage SearchUnify to enhance business ROI.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
93 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Respectful
- Altruistic
- Acts with Integrity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio and Video Analytics
User interface for search/retrieval
Advanced/Faceted search
AI/Machine Learning
Content Analytics
Content Aggregation
Social Network Awareness
Multi Format Support
Synonyms and Stemming
Optical Character Recognition
Processing and Indexing
Vendor Capability Ratings
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Customization
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Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
SearchUnify Cognitive Search Reviews
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Jun 2024
Reliable product, great customer support!
Likeliness to Recommend
Pros
- Trustworthy
- Fair
- Altruistic
- Acts with Integrity
Please tell us why you think this review should be flagged.
Avik S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
Great Product with detailed Search Analytics.
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
I haven't used other Cognitive Search products so I'll refrain from answering this.
What is your favorite aspect of this product?
The best use of the product is that it is its granularity. The detailed search reports on user sessions, to keywords and even clicks in pages. This helps in developing useful and actionable insights.
What do you dislike most about this product?
There's nothing to dislike as much. However, I'd like to see a report for the consecutive searches as well if that's possible, could be useful for search predictions and content creation.
What recommendations would you give to someone considering this product?
It is a great product and provides good business value if you are wanting to look into customer searches and ways to improve user experience.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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