SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is an enterprise agentic platform, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (a Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (a Knowledge-centered Customer Service Software), Escalation Predictor, and Community Helper.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
93 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 97%
- Strategy & Innovation:
- 98%
- Service Experience:
- 97%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Efficient Service
- Respectful
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio and Video Analytics
User interface for search/retrieval
AI/Machine Learning
Advanced/Faceted search
Content Analytics
Content Aggregation
Social Network Awareness
Multi Format Support
Synonyms and Stemming
Processing and Indexing
Results Sorting
Vendor Capability Ratings
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Ease of IT Administration
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
SearchUnify Cognitive Search Reviews
Serkan V.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
Integrate multiple sources of information into
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
It makes it easier to search for information more quickly and accurately. Provides a personalized search experience for users. Offers advanced data analysis and classification capabilities. Improves user productivity by allowing them to find relevant information efficiently.
What is your favorite aspect of this product?
SearchUnify Cognitive Search stands out for its machine learning capabilities and search result personalization. It offers more complete integration with multiple sources of information compared to other search platforms.
What do you dislike most about this product?
It can be costly for some organizations, especially small and medium-sized businesses. It requires an adequate implementation and configuration process to guarantee its optimal functioning. It may present limitations in the ability to integrate with certain platforms or systems.
What recommendations would you give to someone considering this product?
Conduct a thorough assessment of the organization's needs before implementation. Train users in the use of the platform to maximize its effectiveness. Maintain fluid communication with the SearchUnify provider to resolve any problems or questions that arise.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Avik S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
Great Product with detailed Search Analytics.
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
I haven't used other Cognitive Search products so I'll refrain from answering this.
What is your favorite aspect of this product?
The best use of the product is that it is its granularity. The detailed search reports on user sessions, to keywords and even clicks in pages. This helps in developing useful and actionable insights.
What do you dislike most about this product?
There's nothing to dislike as much. However, I'd like to see a report for the consecutive searches as well if that's possible, could be useful for search predictions and content creation.
What recommendations would you give to someone considering this product?
It is a great product and provides good business value if you are wanting to look into customer searches and ways to improve user experience.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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