SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search (AI-powered search for self-service) - SearchUnify Virtual Assistant (Virtual Assistant for Contextual, and Intent-driven Conversational Experiences) - Knowbler (Intelligent Knowledge Management Solution) - Agent Helper (AI-powered Agent co-pilot). Leading Enterprises like Automation Anywhere and Syntellis leverage SearchUnify to enhance business ROI.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
93 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Respectful
- Altruistic
- Acts with Integrity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio and Video Analytics
User interface for search/retrieval
Advanced/Faceted search
AI/Machine Learning
Content Analytics
Content Aggregation
Social Network Awareness
Multi Format Support
Synonyms and Stemming
Optical Character Recognition
Processing and Indexing
Vendor Capability Ratings
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Ease of Customization
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
SearchUnify Cognitive Search Reviews
Michael T.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Likeliness to Recommend
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Lainey M.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Amazing services and people; product can be faulty
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
I haven't worked with other enterprise search tools before, but I think the services and people are what makes SearchUnify different. Everyone is always very reliable and quick to respond when we need help.
What is your favorite aspect of this product?
My favorite aspect of this product is that we can easily see and access the help center traffic data quickly. The dashboard makes it easy to track what we're looking to track.
What do you dislike most about this product?
Crawling the content sources-- I have never been able to do it manually, I always have to rope in their support team because there's always issues.
What recommendations would you give to someone considering this product?
Make sure you have a dedicated IT person on your team who can help implement this and continue to update this tool each quarter
Pros
- Respectful
- Trustworthy
- Efficient Service
- Caring
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
The team at SearchUnify acts like your family
Likeliness to Recommend
Pros
- Continually Improving Product
- Effective Service
- Fair
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
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