Sauce Labs Customer Reviews 2025 | SoftwareReviews

Sauce Labs

Composite Score

7.7 /10

CX Score

7.9 /10

27 Reviews Write a Review

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What is Sauce Labs?

Build the most comprehensive mobile app testing strategy, from development to production

Company Details

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Awards & Recognition

Sauce Labs won the following awards in the Mobile Application Testing category

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1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Sauce Labs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sauce Labs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 89%
Conflict Resolution:: 93%
Strategy & Innovation:: 81%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sauce Labs?

5% Negative

10% Neutral

85% Positive

Pros

Respectful
Reliable
Acts with Integrity
Enables Productivity

Feature Ratings

Average 78

Automated Testing

Browser Testing

Device and OS Versions Coverage

Functional Testing

Mobile Test Environment and Lab Management

Virtual Mobile Devices

Pipeline Integrations

Cloud Device Farm (Physical and Simulator)

Development Use

Process Simulation

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 77

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Sauce Labs Reviews

Pradeep K.

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Saucelabs end user reviewy

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

Licensing model (private vs public) Hosting model Coverage of browsers and OS Coverage of devices and mobile platforms

What is your favorite aspect of this product?

Availability of private vs public devices

What do you dislike most about this product?

Slowness Availability

What recommendations would you give to someone considering this product?

Select the product based on usage pattern If availability is critical, sign up for premium support

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

Arjun B.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

One of the best device labs which provides devices

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

As per me, if a product solves my basic problem of mobile testing for both manual and automation that is one of a good product. So Sauce labs are doing that job in a very favorable manner and all the tools provided are awesome. UI is very good and easy to use. Other than that the support for multiple mobile vendors with different OS combinations and multiple browsers with major combinations are supported in this platform and readily available to use. More than all these this vendor is very reliable and approachable, I mean the customer support is very good in solving all our queries in time and fast. lastly, availability is good.

What is your favorite aspect of this product?

Reliability and availability of the product at all times and resolving all our queries in time within a day or so.

What do you dislike most about this product?

We had a comparison with other similar vendors and sauce labs is a little slow when compared to others, i mean the UI is heavy.

What recommendations would you give to someone considering this product?

Go for it, its one of the best when compared to other vendors in the similar category.

Pros

Client's Interest First
Helps Innovate
Continually Improving Product
Reliable

Chris H.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

SauceLabs has basically everything you need

Likeliness to Recommend

10 /10

What differentiates Sauce Labs from other similar products?

Their support is 2nd to none. Whether I needed a trial or some pricing negotiated, or some technical guidance, they are always there. Very willing to help and always very friendly.

What is your favorite aspect of this product?

The fact it's so easily integrated into almost anything - from ALMs, to CI (Jenkins/etc) to testing frameworks. It makes your life as a tester that much easier.

What do you dislike most about this product?

Sometimes while using SauceConnect secure tunneling, it gets slow. Recommend adding more VPN tunnels in more geographic areas.

What recommendations would you give to someone considering this product?

Evaluate against BrowserStack and LambdaTest to see which fits you best.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sauce Labs

What is Sauce Labs?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Sauce Labs Ratings

88 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Sauce Labs?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automated Testing Ability to efficiently perform and execute automated tests of the software, including scripting, record and replay, codeless tests etc.

Browser Testing Test web apps on various desktop and mobile browsers, versions, and OSs.

Device and OS Versions Coverage Support for the mobile devices and OS versions you want to test on and when you need to test on them.

Functional Testing Ability to efficiently perform and execute manual tests of the software, including view and control device, app install, perform gestures etc.

Mobile Test Environment and Lab Management Create, organize, and manage mobile devices, apps, and users etc. across multiple sessions concurrently.

Virtual Mobile Devices Provides multiple testing environments (Emulator and/or Simulator) to support different operating systems, legacy versions, and support for new versions.

Pipeline Integrations Ability of the platform to integrate with your Continuous Integration tools to improve efficiency and throughput.

Cloud Device Farm (Physical and Simulator) Enables parallel testing of mobile devices in the public and private cloud.

Development Use Supports integrated development environments (IDEs) to allow for easy development and debugging on mobile devices.

Process Simulation Ability to simulate scenarios and environments when testing your mobile apps, including taking photos, scanning QR codes, authentication, 5G vs Wi-Fi etc.

Dashboards, Analytics and Reporting The ability to track and analyze test results such as historic & real-time error reporting, detailed & summary reporting, and data extraction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Sauce Labs Reviews

Pradeep K.

Saucelabs end user reviewy

Likeliness to Recommend

Pros

Arjun B.

One of the best device labs which provides devices

Likeliness to Recommend

Pros

Chris H.

SauceLabs has basically everything you need

Likeliness to Recommend

Pros

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Feature Ratings

Automated Testing

Browser Testing

Device and OS Versions Coverage

Functional Testing

Mobile Test Environment and Lab Management

Virtual Mobile Devices

Pipeline Integrations

Cloud Device Farm (Physical and Simulator)

Development Use

Process Simulation

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization