Sauce Labs Logo
Sauce Labs Logo
Sauce Labs

Sauce Labs

Composite Score
7.7 /10
CX Score
7.9 /10
Category
Sauce Labs
7.7 /10

What is Sauce Labs?

Build the most comprehensive mobile app testing strategy, from development to production

Company Details


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Awards & Recognition

Sauce Labs won the following awards in the Mobile Application Testing category

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Sauce Labs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sauce Labs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
89%
Conflict Resolution:
93%
Strategy & Innovation:
81%
Service Experience:
88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sauce Labs?

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5% Negative
10% Neutral
85% Positive

Pros

  • Respectful
  • Reliable
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 78

Automated Testing

87

Browser Testing

85

Device and OS Versions Coverage

83

Functional Testing

82

Mobile Test Environment and Lab Management

81

Virtual Mobile Devices

80

Pipeline Integrations

80

Cloud Device Farm (Physical and Simulator)

79

Development Use

79

Process Simulation

78

Dashboards, Analytics and Reporting

77

Vendor Capability Ratings

Average 77

Business Value Created

85

Quality of Features

81

Breadth of Features

80

Usability and Intuitiveness

79

Ease of IT Administration

76

Ease of Implementation

76

Ease of Data Integration

76

Vendor Support

74

Product Strategy and Rate of Improvement

74

Availability and Quality of Training

73

Ease of Customization

72

Sauce Labs Reviews

Kailash B.

  • Role: Information Technology
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

User Interface

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

Sauce Labs stands out from other similar products in several key ways: Comprehensive Platform: Sauce Labs offers a comprehensive testing platform that supports web, mobile, and desktop applications, along with a wide range of operating systems, browsers, and devices.

What is your favorite aspect of this product?

One of my favorite aspects of Sauce Labs is its comprehensive platform that covers a wide range of testing needs. Whether it's web applications, mobile apps, or desktop software, Sauce Labs provides a scalable and efficient solution. I particularly appreciate its real device cloud, which allows for testing on actual devices, ensuring accurate results and better compatibility. The seamless integrations with CI/CD tools also make it easy to incorporate into existing development workflows, enhancing overall efficiency and collaboration within teams.

What do you dislike most about this product?

Complexity of Setup: Some users find the initial setup and configuration of Sauce Labs to be complex, especially if they are new to automated testing or cloud-based platforms. Cost: For smaller teams or individual developers, the cost of using Sauce Labs may be a concern, especially as usage scales up with more tests and concurrent executions. Learning Curve: Mastering all the features and capabilities of Sauce Labs can require a learning curve, particularly for teams transitioning from other testing tools or frameworks.

What recommendations would you give to someone considering this product?

Complexity of Setup: Some users find the initial setup and configuration of Sauce Labs to be complex, especially if they are new to automated testing or cloud-based platforms. Cost: For smaller teams or individual developers, the cost of using Sauce Labs may be a concern, especially as usage scales up with more tests and concurrent executions.

Pros

  • Helps Innovate
  • Reliable
  • Acts with Integrity
  • Continually Improving Product

Tejas J.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to use and the tech support is very very help

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

its use case and the simple design of the application is beauty.

What is your favorite aspect of this product?

the support , they are very dedicated and supportive.

What do you dislike most about this product?

Sometimes Sauce labs stop working and during this time it creates a blocker. I know this is the story of all softwares but is there any way we can reduce the downtime?

What recommendations would you give to someone considering this product?

It's simple and good starter product.

Pros

  • Trustworthy
  • Respectful
  • Generous Negotitation
  • Reliable

Cons

  • Less Caring
  • Inhibits Innovation
  • Slower Product Innovation

Gorav G.

  • Role: Information Technology
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Competitive Product

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

I see BrowserStack is the major competitor for SauceLabs. I don't see any difference between these 2. However I think BrowserStack has bigger Community (Browser Stack Champions). little better features on Supported Devices, Better and competitive pricing model. Direct integration with Jira, Slack etc.

What is your favorite aspect of this product?

Device support, help aviable from SaceLabs technical team etc

What do you dislike most about this product?

Lack of community engagement.

What recommendations would you give to someone considering this product?

Just a suggestion: Try to create a big and engaging community for Testers, Developers, Managers etc., Run frequent sessions on the capabilities of this product.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Caring

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