Sauce Labs Customer Reviews 2024

Sauce Labs

Composite Score

7.2 /10

CX Score

7.2 /10

12 Reviews Write a Review

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What is Sauce Labs?

Build the most comprehensive mobile app testing strategy, from development to production

Company Details

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Awards & Recognition

Sauce Labs won the following awards in the Software Testing category

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2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

Sauce Labs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sauce Labs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

93 Plan to Renew

1
Since last award

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sauce Labs?

12% Negative

12% Neutral

76% Positive

Pros

Respectful
Fair
Altruistic
Acts with Integrity

Feature Ratings

Average 80

Test Load Balancing

Artifact Management

Artifact Traceability

Test Coverage Analysis

Regulatory Compliance

Test Environment Management

Test Planning

ALM Integration

Test Data Management

Test Script Editor

Analytics and Reporting

Vendor Capability Ratings

Average 81

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Vendor Support

Also Featured in...

Mobile Application Testing

Score 7.7

View Sauce Labs in this category (opens in a new tab)

Sauce Labs Reviews

Paul F.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

High Latency, No support, and Poor Documentation

Likeliness to Recommend

2 /10

What differentiates Sauce Labs from other similar products?

Not much is different that you can't get from any other competitor.

What is your favorite aspect of this product?

Integrates with many different programming languages.

What do you dislike most about this product?

Test performance is horrid, especially if you have to use their tunneling software to test an internal site. The latency is so high and parallelization is capped per licensing that it could take ten times longer to run your tests through Sauce Labs than locally. Additionally, if you don't pay an absorbent amount for customer support (phone), then you will get an offshore specialist that replies to your emails the next day with unhelpful advice, which will result in more delays in email support.

What recommendations would you give to someone considering this product?

Try to avoid. All competitors are very similar with high latency, so think about procuring the mobile devices you need and modify your test framework to include test parallelization natively via web browser.

Pros

Respectful
Includes Product Enhancements
Trustworthy
Appreciates Incumbent Status

Cons

Less Performance Enhancing
Less Effective Service
Wastes Time

Chris H.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Sauce Labs continues to innovate

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

They are continually looking to increase their offerings either by acquisitions or internal development

What is your favorite aspect of this product?

Support is top-notch, insanely responsive, and very helpful. Also, their products just work and have rare downtime.

What do you dislike most about this product?

it is very slow at times - need to rework the latency issues

What recommendations would you give to someone considering this product?

Do your research on all browser/device farm providers. There are differences, and clear pluses and minuses to all.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Victoria P.

Role: Industry Specific Role
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

Good and helpful product to use in testing.

Likeliness to Recommend

9 /10

What differentiates Sauce Labs from other similar products?

Comprehensive coverage and scalability for CI/ CD.

What is your favorite aspect of this product?

Providing devices and browsers over cloud.

What do you dislike most about this product?

More devices need to be added more frequently.

What recommendations would you give to someone considering this product?

It's good to use it in testing if your products are supported on multiple platforms.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Sauce Labs

What is Sauce Labs?

Company Details

Need Assistance?

Awards & Recognition

Sauce Labs Ratings

79 Likeliness to Recommend

93 Plan to Renew

1 Since last award

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Sauce Labs?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Test Load Balancing Intelligently distribute testing load across system clusters to achieve high testing performance.

Artifact Management Test artifacts can be readily created, reused, moved, and managed in a structured format, such as folder, heirarchical, and context-driven formats.

Artifact Traceability Trace testing artifacts, such as test cases and scripts, forward to test runs and issues that need to be fixed, and backwards to the business process.

Test Coverage Analysis Pinpoint the sources of test failures and defects by granularly dissecting test runs, test cases and other testing artifacts and requirements.

Regulatory Compliance Templated test cases for regulatory requirements and industry guidelines (e.g. GAMPS, SOX, HIPAA, OWASP, ISO)

Test Environment Management Provision, monitor, refresh, and tear down test environments. Teams can track all environment resources from a centralized dashboard and repository.

Test Planning Build test cycles and phases, define milestones to coordinate dependencies and releases, and then assign resources to execute the planned tests.

ALM Integration Real-time integration with 3rd party ALM and other software delivery tools such as Build, Deploy, Test and Requirements Management.

Test Data Management Secured management and access of test data.

Test Script Editor Write and modify test scripts in a scripting languge (e.g. VBScript, JavaScript, Python) within a coding editor.

Analytics and Reporting Aggregated visual reporting of testing progress, results and insights through real-time, dynamic dashboards with customizable reporting widgets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Mobile Application Testing

Sauce Labs Reviews

Paul F.

High Latency, No support, and Poor Documentation

Likeliness to Recommend

Pros

Cons

Chris H.

Sauce Labs continues to innovate

Likeliness to Recommend

Pros

Victoria P.

Good and helpful product to use in testing.

Likeliness to Recommend

Pros

1
Since last award

Feature Ratings

Test Load Balancing

Artifact Management

Artifact Traceability

Test Coverage Analysis

Regulatory Compliance

Test Environment Management

Test Planning

ALM Integration

Test Data Management

Test Script Editor

Analytics and Reporting

Vendor Capability Ratings

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Vendor Support