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SAP Service Cloud Logo
SAP

SAP Service Cloud

Composite Score
7.9 /10
CX Score
8.4 /10
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SAP Service Cloud
7.9 /10

What is SAP Service Cloud?

The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.

Company Details

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SAP Service Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Service Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Service Cloud?

0% Negative
0% Neutral
100% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 87

Mobile Customer Care

95

Agent Collaboration

94

Customer Self Service Capabilities

92

Multi Channel Support

90

Agent Scripting

89

Customer Service Knowledge Management

89

Contact Center Integration

86

Intelligent Search

85

Customer Service Workflow Management

84

Analytics and Reporting

83

Customer Community Management

81

Vendor Capability Ratings

Average 82

Business Value Created

89

Breadth of Features

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

83

Ease of IT Administration

82

Quality of Features

81

Ease of Customization

81

Ease of Implementation

81

Availability and Quality of Training

78

Vendor Support

76

SAP Service Cloud Reviews

Janhavi F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates SAP Service Cloud from other similar products?

It's unique

What is your favorite aspect of this product?

User work efficiency

What do you dislike most about this product?

Nothing dislike

What recommendations would you give to someone considering this product?

Very nice product

Pros

  • Continually Improving Product
  • Over Delivered
  • Appreciates Incumbent Status
  • Helps Innovate

Sujeet Singh V.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Feature loaded with best customer service

Likeliness to Recommend

8 /10

What differentiates SAP Service Cloud from other similar products?

Budget solutions with great functions and better customer service than others

What is your favorite aspect of this product?

Customer service is best

What do you dislike most about this product?

Little extra cost than competitors

What recommendations would you give to someone considering this product?

Easy and better features with good customer service

Pros

  • Helps Innovate
  • Fair
  • Altruistic
  • Acts with Integrity

chetan s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

SAP Service Cloud's Effect on Our Company.

Likeliness to Recommend

10 /10

What differentiates SAP Service Cloud from other similar products?

License costs are very different, but both have comparable features to offer. However, SAP has a slight advantage because the integration adapters that were provided are much better than those provided by competitors, and because we also had inventory that was on the SAP platform, it is preferable to integrate with SAP Service Cloud.

What is your favorite aspect of this product?

As a consolidated platform for handling support and customer service requests, we employ SAP Service Cloud. We can keep track of and manage customer cases, allocate them to the right team members, and track the development of resolutions. Customer happiness, response times, and internal process optimization are some of the business issues that SAP Service Cloud addresses.

What do you dislike most about this product?

For interactive answers, mobile application user interfaces can be better. It is possible to enhance the knowledge article publishing capability to make it simpler to locate and access pertinent articles.

What recommendations would you give to someone considering this product?

Based on my two years of experience, SAP Service Cloud is ideal for businesses that must handle a high volume of support and customer service requests. Since it enables teams to swiftly handle comparable issues utilizing knowledge articles, businesses and organizations with a high amount of similar requests will find it to be a gem.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing