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SAP Service Cloud Logo
SAP

SAP Service Cloud

Composite Score
7.9 /10
CX Score
8.4 /10
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SAP Service Cloud
7.9 /10

What is SAP Service Cloud?

The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.

Company Details

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SAP Service Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Service Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Service Cloud?

0% Negative
0% Neutral
100% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 87

Mobile Customer Care

95

Agent Collaboration

94

Customer Self Service Capabilities

92

Multi Channel Support

90

Agent Scripting

89

Customer Service Knowledge Management

89

Contact Center Integration

86

Intelligent Search

85

Customer Service Workflow Management

84

Analytics and Reporting

83

Customer Community Management

81

Vendor Capability Ratings

Average 82

Business Value Created

89

Breadth of Features

86

Ease of Data Integration

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

83

Ease of IT Administration

82

Quality of Features

81

Ease of Customization

81

Ease of Implementation

81

Availability and Quality of Training

78

Vendor Support

76

SAP Service Cloud Reviews

Manoj T.

  • Role: Operations
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Overall Excellent Software

Likeliness to Recommend

8 /10

What differentiates SAP Service Cloud from other similar products?

Analytics and Reporting: The platform provides analytics and reporting features to track key performance metrics, monitor agent productivity, and identify areas for improvement in the customer service process.

What is your favorite aspect of this product?

Ticket Management: SAP Service Cloud allows businesses to efficiently manage customer support tickets, incidents, and service requests. It streamlines the process of logging, tracking, and resolving customer issues, ensuring timely and effective support.

What do you dislike most about this product?

Nothing to dislike as per my knowledge and experience.

What recommendations would you give to someone considering this product?

I would like to highly recommend to people and business owner to use it.

Pros

  • Efficient Service
  • Caring
  • Altruistic
  • Acts with Integrity

Ariana F.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

loyalty intensifies and income increases.

Likeliness to Recommend

8 /10

What differentiates SAP Service Cloud from other similar products?

SAP Service Cloud is a CRM service software that I really like because it revolutionizes customer service management by creating meaningful connections throughout the customer journey, aligning the entire company to accelerate problem resolution while delivering on the brand promise and ensuring future growth.

What is your favorite aspect of this product?

It is a solution that has been helpful in resolving customer issues quickly through a unified agent desktop and access to strategic information and relevant data, helping to drive profitability and customer retention effortlessly.

What do you dislike most about this product?

It is an AI-powered software that improves accuracy and accelerates ticket closing with powerful case management workflows that optimize problem resolution, it is a solution that works perfectly helping to increase profitability.

What recommendations would you give to someone considering this product?

I recommend it because it helps reduce additional costs, reduce time, increase customer confidence and always stay one step ahead. It works perfectly with excellent features, unmatched service, easy handling and security.

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Lehar A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

User friendly

Likeliness to Recommend

10 /10

What differentiates SAP Service Cloud from other similar products?

It is really very user friendly

What is your favorite aspect of this product?

It's user friendliness and the way it quickly does the work

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

It is great product to use, maybe you will face some difficulties initially but it's great product you will gey hands on it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing