SAP

SAP Commerce Cloud

Composite Score

8.5 /10

CX Score

8.8 /10

51 Reviews Write a Review

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What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

1% Negative

9% Neutral

90% Positive

Pros

Trustworthy
Helps Innovate
Acts with Integrity
Effective Service

Feature Ratings

Average 80

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Retargeting Capabilities

Microsite Management

Vendor Capability Ratings

Average 78

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

Score 8.5

View SAP Commerce Cloud in this category (opens in a new tab)

SAP Commerce Cloud Reviews

Anant T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Enterprise e-commerce software with scale options

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

The difference is like an Enterprise-grade solution, integration capabilities, and cloud deployment

What is your favorite aspect of this product?

It's robust integration capabilities that enable seamless connectivity

What do you dislike most about this product?

The initial learning curve and complexity of implementation can be challenging for some users

What recommendations would you give to someone considering this product?

Utilizing sap support services to ensure a successful implementation

Pros

Helps Innovate
Performance Enhancing
Unique Features
Client's Interest First

srinivas b.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic but falls short of composable MACH

Likeliness to Recommend

7 /10

What differentiates SAP Commerce Cloud from other similar products?

Plethora of capabilities and features offered to be easily customisable. Vast usage of Spring framework. Minimal learning curve for the java developers with exposure to spring framework.

What is your favorite aspect of this product?

Catalog Management and Order Management. Have customised these aspects for very complex use cases across multiple project implementations

What do you dislike most about this product?

Content management is not effective when compared to Adobe Experience Management or any latest headless CMS offerings like contentful etc. And Back office customisations very complex and rule engine customisations were hard to debug. Also the upgradation / version migration efforts. For example with some of the MACH commerce vendors like commercetools we get to work with version less always up-to-date APIs. which doesn't need any migration efforts

What recommendations would you give to someone considering this product?

Where initial time to market is critical with plethora of features to start without wanting to spend much time rather than future proof architectural setup with Composable MACH that needs reasonable amount of time but offers better availability and reliability and guaranties faster development velocity or features release in the longer run.

Pros

Caring
Respectful
Acts with Integrity
Trustworthy

Cons

Slower Product Innovation
Less Inspiring
Vendor's Interest First

Gonzalo S.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Commerce solutions for medium and large companies

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP Commerce Cloud offers a wide range of functions with which individual processes can be mapped well. In connection with other modules of the SAP Customer Experience Portfolio, the customer journey can be mapped for both customers and employees. With SAP Commerce Cloud, customers can provide a web store with "one face to the customer", depending on the website, as well as create an individual platform for their customers, where the customer can store their orders, histories, employees, service calls, maintenance and much more can be managed further.

What is your favorite aspect of this product?

SAP CC, formerly hybris, is a flagship commerce solution. If the product catalog and the store are to be implemented in 80 countries and different processes, taxes, payment processes, etc., apply everywhere, then the solution is in its sweet spot. From CPQ to multi-market online stores, complex retail solutions are fully mapped from the storefront to the order management process.

What do you dislike most about this product?

SAP Commerce Cloud contains a wealth of functionality in individual editions and is, therefore, one of the most comprehensive commerce solutions.

What recommendations would you give to someone considering this product?

Companies that are not big enough will not like the tool. I also think B2B is a better fit. This means that the solution is oversized when it comes to the classic D2C fashion store. In the past (in hybris 6), with all booths after HMC (Hybris Management Console), the UI was also a bit complex, but I think it has improved significantly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

SAP Commerce Cloud

What is SAP Commerce Cloud?

Company Details

Book a Free Demo Today!

Awards & Recognition

SAP Commerce Cloud Ratings

87 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love SAP Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

SAP Commerce Cloud Reviews

Anant T.

Enterprise e-commerce software with scale options

Likeliness to Recommend

Pros

srinivas b.

Fantastic but falls short of composable MACH

Likeliness to Recommend

Pros

Cons

Gonzalo S.

Commerce solutions for medium and large companies

Likeliness to Recommend

Pros

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Feature Ratings

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Retargeting Capabilities

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness