SAP Commerce Cloud Logo Award Winner Product Badge
SAP Commerce Cloud Logo Award Winner Product Badge
SAP

SAP Commerce Cloud

Composite Score
8.6 /10
CX Score
8.8 /10
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Category
SAP Commerce Cloud
8.6 /10

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2B eCommerce category

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SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

4% Negative
7% Neutral
89% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Reliable

Feature Ratings

Average 82

Catalog Management

86

Shopping Cart Management

84

Payment Processing

82

Reporting and Analytics

82

Integrated Search

82

Order Management

81

Content Management

79

ERP Integration

78

Multi-Storefront

78

Content Localization

78

Multi-Language Support

77

Vendor Capability Ratings

Average 79

Quality of Features

82

Ease of Customization

82

Ease of IT Administration

80

Ease of Implementation

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

79

Business Value Created

79

Availability and Quality of Training

77

Usability and Intuitiveness

77

SAP Commerce Cloud Reviews

Vijay D.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best tool for Retail Sales Management

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP is better & more powerful tool than others application in content management for your product, catalog, and promotions

What is your favorite aspect of this product?

I like the most feature is its content management technology

What do you dislike most about this product?

Nothing, even its features helps me more to grow my business

What recommendations would you give to someone considering this product?

If you are looking for content management technology for your business then you can surely trust on SAP technology

Pros

  • Reliable
  • Transparent
  • Appreciates Incumbent Status
  • Helps Innovate

Vitthal S.

  • Role: Operations
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

FANTASTIC PRODUCT

Likeliness to Recommend

10 /10

What differentiates SAP Commerce Cloud from other similar products?

It's user-friendly, features

What is your favorite aspect of this product?

User-friendly

What do you dislike most about this product?

Nothing to tell

What recommendations would you give to someone considering this product?

It's very nice product, for users in all industries

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Rain s.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

SAP commerce cloud review

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

the built in comprehensive capabilities is what makes this platform unique.

What is your favorite aspect of this product?

One on one customer engagement, SAP commerce cloud delivers a compelling storefront experience with one to one recommendations. and real time merchandising. Built-in comprehensive capabilities like product content management and experience management. Pre build integrations for speed and efficiency.

What do you dislike most about this product?

SAP commerce cloud is expensive and not all businesses can be able to afford it.

What recommendations would you give to someone considering this product?

SAP commerce cloud helps you innovate while optimizing profitability and customer experience. It's a great platform I recommend it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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