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SAP Commerce Cloud Logo Award Winner Product Badge
SAP

SAP Commerce Cloud

Composite Score
8.6 /10
CX Score
8.8 /10
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Category
SAP Commerce Cloud
8.6 /10

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2B eCommerce category

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SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

4% Negative
7% Neutral
89% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Reliable

Feature Ratings

Average 82

Catalog Management

86

Shopping Cart Management

84

Payment Processing

82

Reporting and Analytics

82

Integrated Search

82

Order Management

81

Content Management

79

ERP Integration

78

Multi-Storefront

78

Content Localization

78

Multi-Language Support

77

Vendor Capability Ratings

Average 79

Quality of Features

82

Ease of Customization

82

Ease of IT Administration

80

Ease of Implementation

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

79

Business Value Created

79

Availability and Quality of Training

77

Usability and Intuitiveness

77

SAP Commerce Cloud Reviews

Juned A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic product, too accurate

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

I have used Tableau as well, SAP Commerce Cloud talks really well with our SAP business one suite and data accuracy is at its best. Interface is quite easy plus real-time data as on mid way helps me fetch out quick reports

What is your favorite aspect of this product?

Dashboards/Lobbies with various widgets are the catchy aspects, I play around with the data and take screenshots for my weekly meetings

What do you dislike most about this product?

I have not seen it that successful with other ERPs maybe integration is bit off. maybe database monopoly with SAP

What recommendations would you give to someone considering this product?

Dont use it standalone, have it integrated with your ERP. volume of data would be needed for best usage. Have deep training

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Less Transparent
  • Less Friendly Negotiation

Yash S.

  • Role: Industry Specific Role
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Very well service but little bit expensive.

Likeliness to Recommend

10 /10

What differentiates SAP Commerce Cloud from other similar products?

It's integration with other softwares like ERP makes its a unique software It is extensivly customizable. So much robust and

What is your favorite aspect of this product?

My favorite aspect for this application is it's integration with other ERPs. Hence it helps me in batch releases and overall quality related job roles

What do you dislike most about this product?

First thing that it is costly than others softwares and second thing it's customization process is so kuch time consuming. Other than this all things are well

What recommendations would you give to someone considering this product?

They should seek feedback from end users for continously improvement in service level including data integrity. Also training part to be improved

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Hasanali S.

  • Role: Industry Specific Role
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Time Saving Easy to get maximum number of data.

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

I am using SAP in bio pharmaceuticals industry for verification of data and for stock transfer to release batch. But while using SAP some of the data i need to check from different different code for different batch numbers. If that data can come in single code so i will be easy to verify the data.

What is your favorite aspect of this product?

1. While reviewing the BMR SAP Helps in easy way to get maximum data of batch activity. 2. Its save time. 3. Easy To Use.

What do you dislike most about this product?

As per my personal experience of using the product till date i have not found any dislike in this product.

What recommendations would you give to someone considering this product?

I will recommend to everyone to use the SAP for there work. Because maximum number of data will be there in SAP. So it will help to to get data easily, saving time, and easy to use.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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