SAP Commerce Cloud Logo Award Winner Product Badge
SAP Commerce Cloud Logo Award Winner Product Badge
SAP

SAP Commerce Cloud

Composite Score
8.6 /10
CX Score
8.8 /10
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Category
SAP Commerce Cloud
8.6 /10

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2B eCommerce category

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SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

4% Negative
7% Neutral
89% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Reliable

Feature Ratings

Average 82

Catalog Management

86

Shopping Cart Management

84

Payment Processing

82

Reporting and Analytics

82

Integrated Search

82

Order Management

81

Content Management

79

ERP Integration

78

Multi-Storefront

78

Content Localization

78

Multi-Language Support

77

Vendor Capability Ratings

Average 79

Quality of Features

82

Ease of Customization

82

Ease of IT Administration

80

Ease of Implementation

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

79

Business Value Created

79

Availability and Quality of Training

77

Usability and Intuitiveness

77

SAP Commerce Cloud Reviews

Hasanali S.

  • Role: Operations
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Like to reviews on sap

Likeliness to Recommend

10 /10

What differentiates SAP Commerce Cloud from other similar products?

Along with SAP Marketing Cloud, SAP Sales Cloud, SAP Service Cloud and SAP Customer Data Cloud solutions, it comprises an integral system for marketing.

What is your favorite aspect of this product?

It record all data and easy to get every data of of batch activity form any place with help of internet.

What do you dislike most about this product?

Nothing is there to dislike about this product.

What recommendations would you give to someone considering this product?

I will like to give to use it…

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Juned A.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Good Option only if you are using SAP ERP

Likeliness to Recommend

5 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP Commerce Cloud talks really well with organizations using SAP ERPs right from Business One to S4/HANA . though it is slightly expensive comparatively but the accuracy is good and over other competitors it uses the same database for intelligence . Being a pure cloud , storage issue is also resolved at a greater extend. Plus being subscription you can any point in time discontinue the subscription and do not get trapped in.

What is your favorite aspect of this product?

Commerce Cloud is a multi-tenant, cloud-based commerce platform that empowers brands to create intelligent, unified buying experiences across all channels — mobile, social, web, and store .The SAP Commerce Cloud solution provides a trusted e-commerce platform that can help you innovate at scale and tap enterprise-wide data to boost profits and customer satisfaction. e-commerce platform solutions support a unified platform for any business model that's:

What do you dislike most about this product?

it is complex plus requires great amount of training. e-commerce platform solutions support a unified platform for any business model that's: Fully integrated and extensible with a rich partner ecosystem API-enabled to power true omnichannel deployment models Fully integrated and extensible with a rich partner ecosystem API-enabled to power true omnichannel depl

What recommendations would you give to someone considering this product?

DO consider If you have a SAP ERP or accounting package running already in the organization. e-commerce platform solutions support a unified platform for any business model that's: Built to deliver highly personalised experiences at scale Industrial-strength with a global reach and trust at the core e-commerce platform solutions support a unified platform for any business model that's: Fully integrated and extensible with a rich partner ecosystem API

Pros

  • Inspires Innovation
  • Over Delivered
  • Includes Product Enhancements
  • Appreciates Incumbent Status

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2022

great potential, not very intuitive and bit pricey

Likeliness to Recommend

7 /10

Pros

  • Respectful
  • Caring
  • Client Friendly Policies
  • Acts with Integrity

Cons

  • Slower Product Innovation
  • Less Efficient Service
  • Less Inspiring

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