SAP

SAP Commerce Cloud

Composite Score

8.6 /10

CX Score

8.8 /10

54 Reviews Write a Review

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What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience

Latest Award, 2025

6 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

4% Negative

7% Neutral

89% Positive

Pros

Helps Innovate
Trustworthy
Effective Service
Reliable

Feature Ratings

Average 81

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Microsite Management

Retargeting Capabilities

Vendor Capability Ratings

Average 79

Quality of Features

Ease of Customization

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

Score 8.6

View SAP Commerce Cloud in this category (opens in a new tab)

SAP Commerce Cloud Reviews

Hasanali S.

Role: Operations
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Like to reviews on sap

Likeliness to Recommend

10 /10

What differentiates SAP Commerce Cloud from other similar products?

Along with SAP Marketing Cloud, SAP Sales Cloud, SAP Service Cloud and SAP Customer Data Cloud solutions, it comprises an integral system for marketing.

What is your favorite aspect of this product?

It record all data and easy to get every data of of batch activity form any place with help of internet.

What do you dislike most about this product?

Nothing is there to dislike about this product.

What recommendations would you give to someone considering this product?

I will like to give to use it…

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Juned A.

Role: Sales Marketing
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Good Option only if you are using SAP ERP

Likeliness to Recommend

5 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP Commerce Cloud talks really well with organizations using SAP ERPs right from Business One to S4/HANA . though it is slightly expensive comparatively but the accuracy is good and over other competitors it uses the same database for intelligence . Being a pure cloud , storage issue is also resolved at a greater extend. Plus being subscription you can any point in time discontinue the subscription and do not get trapped in.

What is your favorite aspect of this product?

Commerce Cloud is a multi-tenant, cloud-based commerce platform that empowers brands to create intelligent, unified buying experiences across all channels — mobile, social, web, and store .The SAP Commerce Cloud solution provides a trusted e-commerce platform that can help you innovate at scale and tap enterprise-wide data to boost profits and customer satisfaction. e-commerce platform solutions support a unified platform for any business model that's:

What do you dislike most about this product?

it is complex plus requires great amount of training. e-commerce platform solutions support a unified platform for any business model that's: Fully integrated and extensible with a rich partner ecosystem API-enabled to power true omnichannel deployment models Fully integrated and extensible with a rich partner ecosystem API-enabled to power true omnichannel depl

What recommendations would you give to someone considering this product?

DO consider If you have a SAP ERP or accounting package running already in the organization. e-commerce platform solutions support a unified platform for any business model that's: Built to deliver highly personalised experiences at scale Industrial-strength with a global reach and trust at the core e-commerce platform solutions support a unified platform for any business model that's: Fully integrated and extensible with a rich partner ecosystem API

Pros

Inspires Innovation
Over Delivered
Includes Product Enhancements
Appreciates Incumbent Status

Cons

Less Efficient Service
Less Effective Service
Less Performance Enhancing

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2022

great potential, not very intuitive and bit pricey

Likeliness to Recommend

7 /10

Pros

Respectful
Caring
Client Friendly Policies
Acts with Integrity

Cons

Slower Product Innovation
Less Efficient Service
Less Inspiring

SAP Commerce Cloud

What is SAP Commerce Cloud?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

SAP Commerce Cloud Ratings

88 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love SAP Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

SAP Commerce Cloud Reviews

Hasanali S.

Like to reviews on sap

Likeliness to Recommend

Pros

Juned A.

Good Option only if you are using SAP ERP

Likeliness to Recommend

Pros

Cons

great potential, not very intuitive and bit pricey

Likeliness to Recommend

Pros

Cons

Most Popular SAP Commerce Cloud Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Feature Ratings

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Microsite Management

Retargeting Capabilities

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness