SAP

SAP Business Workflow

Composite Score

8.1 /10

CX Score

8.2 /10

100 Reviews Write a Review

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What is SAP Business Workflow?

Reduce the cost of process development and deployment – and connect heterogeneous systems within and beyond your enterprise. Our business process management (BPM) and integration solutions can help your business and IT professionals efficiently model, implement, integrate, and monitor your processes.

Company Details

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SAP Business Workflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Business Workflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

99 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Business Workflow?

6% Negative

10% Neutral

84% Positive

Pros

Respectful
Enables Productivity
Reliable
Fair

Feature Ratings

Average 82

Process Management

Business Rules Management

Analytics and Reporting

Form and Report Building

Collaboration

Deployment

BPM Workflow and Approvals

Process Monitoring and Optimization

Knowledge and Document Management

Process Modelling and Design

Process Simulation and Execution

Vendor Capability Ratings

Average 78

Business Value Created

Breadth of Features

Vendor Support

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

SAP Business Workflow Reviews

Role: Vendor Management
Industry: Retail
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Excellent Choice for Retailers

Likeliness to Recommend

10 /10

Pros

Efficient Service
Saves Time
Reliable
Performance Enhancing

Julie H.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Enjoy working with SAP because it’s easy to use.

Likeliness to Recommend

9 /10

What differentiates SAP Business Workflow from other similar products?

It’s definitely easier to use than other similar products. I believe that it’s easier to use because of its flexibility.

What is your favorite aspect of this product?

The ROI that it has provided.

What do you dislike most about this product?

There’s nothing really that I don’t like about this.

What recommendations would you give to someone considering this product?

This product is very user friendly and easier to use and customize more than some of the similar products I have used in the past prior to SAP.

Pros

Reliable
Trustworthy
Inspires Innovation
Caring

Tyler F.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Offers great flexibility and customizable options.

Likeliness to Recommend

8 /10

What differentiates SAP Business Workflow from other similar products?

Flexibility of solutions and ability to customize

What is your favorite aspect of this product?

Ability to customize

What do you dislike most about this product?

Learning curve

What recommendations would you give to someone considering this product?

Pick it if you want the ability to customize

Pros

Trustworthy
Fair
Continually Improving Product
Effective Service

Cons

Less Inspiring
Less Generous

SAP Business Workflow

What is SAP Business Workflow?

Company Details

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Awards & Recognition

SAP Business Workflow Ratings

82 Likeliness to Recommend

99 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love SAP Business Workflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

SAP Business Workflow Reviews

Excellent Choice for Retailers

Likeliness to Recommend

Pros

Julie H.

Enjoy working with SAP because it’s easy to use.

Likeliness to Recommend

Pros

Tyler F.

Offers great flexibility and customizable options.

Likeliness to Recommend

Pros

Cons

Most Popular SAP Business Workflow Comparisons

CMW Platform

Oracle Business Process Management

Airtable

Pega BPM

Kissflow

Nintex Workflow Automation

1
Since last award

Feature Ratings

Process Management

Business Rules Management

Analytics and Reporting

Form and Report Building

Collaboration

Deployment

BPM Workflow and Approvals

Process Monitoring and Optimization

Knowledge and Document Management

Process Modelling and Design

Process Simulation and Execution

Vendor Capability Ratings

Business Value Created

Breadth of Features

Vendor Support

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Ease of Customization

Availability and Quality of Training