SANS Institute

SANS EndUser

Composite Score

7.0 /10

CX Score

7.4 /10

27 Reviews Write a Review

Claim Software

What is SANS EndUser?

Easily manage your cyber awareness training program. The SANS Advanced Cybersecurity Learning Platform makes it easy to track results, be compliant, and change behavior.

Company Details

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SANS EndUser Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SANS EndUser.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

5
Since last award

93 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SANS EndUser?

0% Negative

3% Neutral

97% Positive

Pros

Enables Productivity
Trustworthy
Fair
Performance Enhancing

Feature Ratings

Average 78

Topic Breadth

Ease of User Management

Variety of Training Materials

Just in Time Alerts

Security Awareness Dashboards and Reporting

Customizability

Knowledge Tests

Simulated Attacks

Content Quality

LMS Integration

Gamification

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

SANS EndUser Reviews

Role: C-Level
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Great product! Well worth the money!

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Straightforward and Capable

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Caring

Todd C.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2020

Easy implementation and highly customizable.

Likeliness to Recommend

8 /10

What differentiates SANS EndUser from other similar products?

The support to help with customizability and much broader features than other systems.

What is your favorite aspect of this product?

The integration with existing IT software.

What do you dislike most about this product?

I think the total cost at completion of customization was a little pricey.

What recommendations would you give to someone considering this product?

Make sure you have a dedicated team allotted a decent amount of time to learn the full benefits and make use of the support team.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Less Efficient Service

SANS EndUser

What is SANS EndUser?

Company Details

Need Assistance?

Awards & Recognition

SANS EndUser Ratings

77 Likeliness to Recommend

5 Since last award

93 Plan to Renew

3 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love SANS EndUser?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Topic Breadth The breadth of training topics being covered is broad and fairly comprehensive, including industry-specific or compliance-based topics as needed.

Ease of User Management The CBT product is easy to use and administer with multiple end user groups and to regularly manage the awareness and training program.

Variety of Training Materials Training is delivered through many media including videos, decks, emails, posters, and other supplemental training materials.

Just in Time Alerts Integration with other security technologies, such as DLP, EPP, etc. allows users to be warned before taking potentially dangerous actions.

Security Awareness Dashboards and Reporting Dashboards and reports for employee completion of training, test scores, and other aspects of the security awareness and training program.

Customizability Training content can be modified or customized to organizational needs. This can be done through the product itself or by direct request to the vendor.

Knowledge Tests Testing is available to gauge the knowledge levels of end-users, particularly after a training module has been completed.

Simulated Attacks There is the ability to perform simulated end-user attacks. This includes mock spear-phishing, SMS phishing, and phone social engineering.

Content Quality The content of training is of high quality and goes to the desired level of depth regarding security best practices, while still engaging end users.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

SANS EndUser Reviews

Great product! Well worth the money!

Likeliness to Recommend

Pros

Straightforward and Capable

Likeliness to Recommend

Pros

Todd C.

Easy implementation and highly customizable.

Likeliness to Recommend

Pros

Cons

5
Since last award

3
Since last award

1
Since last award

Feature Ratings

Topic Breadth

Ease of User Management

Variety of Training Materials

Just in Time Alerts

Security Awareness Dashboards and Reporting

Customizability

Knowledge Tests

Simulated Attacks

Content Quality

LMS Integration

Gamification

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support