Sana Commerce Customer Reviews 2024

Sana Commerce

Composite Score

8.2 /10

CX Score

8.5 /10

20 Reviews Write a Review

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What is Sana Commerce?

Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers.

Company Details

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Awards & Recognition

Sana Commerce won the following awards in the B2B eCommerce category

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11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Contract Negotiation
Conflict Resolution

2024

Sana Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sana Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sana Commerce?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Respectful
Generous Negotitation
Friendly Negotiation

Feature Ratings

Average 87

ERP Integration

Multi-Storefront

Multi-Language Support

Content Localization

Shopping Cart Management

Catalog Management

Content Management

Order Management

Guided Selling

Payment Processing

Reporting and Analytics

Vendor Capability Ratings

Average 89

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Sana Commerce Reviews

Esteban D.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Most valuable if you are B2B and/or have an ERP

Likeliness to Recommend

9 /10

What differentiates Sana Commerce from other similar products?

Pre-built B2B features are very helpful and can customize most of the site. The pre-integration with some ERP's (like Dinamix AX) is extremely valuable to get your data updated in real time

What is your favorite aspect of this product?

The pre-integration with some ERP's (like Dinamix AX) is extremely valuable to get your data updated in real time

What do you dislike most about this product?

The lack of 24hr support, they only offer "public" support on tuesdays and thursdays (if you haven't pre-purchased a premium support package) This evoques a very slow response service and also once you customize something, you'll need development hours to place it back (even if its a default feature)

What recommendations would you give to someone considering this product?

If you're going to customize some features, be aware that you'll need development hours to place it back (even if its a default feature) and look for a support hour block to hire

Pros

Respectful
Acts with Integrity
Friendly Negotiation
Trustworthy

Sjoerd V.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Sana has a great integration with SAP, but pricey

Likeliness to Recommend

8 /10

What differentiates Sana Commerce from other similar products?

The smooth ERP SAP integration

What is your favorite aspect of this product?

That Sana is IN our SAP software, not an additional tool.

What do you dislike most about this product?

Content creation is difficult on the frontend. Including product descriptions and it can't handle product versions.

What recommendations would you give to someone considering this product?

If you business rules are complicated with pricelists, stock, materials and you need an integrated solutions with SAP - this is what you are looking for.

Pros

Respectful
Transparent
Friendly Negotiation
Reliable

Jose Manuel B.

Role: Consultant
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Very robust product, but lack of innovation

Likeliness to Recommend

7 /10

What differentiates Sana Commerce from other similar products?

Catalog Management Content Management

What is your favorite aspect of this product?

Ease of ERP integration

What do you dislike most about this product?

Lack of innovation

What recommendations would you give to someone considering this product?

Contact Sana to setup a POC and check if it fits your bussiness

Pros

Appreciates Incumbent Status
Effective Service
Caring
Generous Negotitation

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

Sana Commerce

What is Sana Commerce?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

Sana Commerce Ratings

88 Likeliness to Recommend

97 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Sana Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ERP Integration Ability to integrate with Enterprise Resource Planning software

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Multi-Language Support Send or translate alerts in multiple languages.

Content Localization The solution provides support for multiple languages and currencies.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Management Includes order entry, order processing, order tracking, and parts management.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Sana Commerce Reviews

Esteban D.

Most valuable if you are B2B and/or have an ERP

Likeliness to Recommend

Pros

Sjoerd V.

Sana has a great integration with SAP, but pricey

Likeliness to Recommend

Pros

Jose Manuel B.

Very robust product, but lack of innovation

Likeliness to Recommend

Pros

Cons

Most Popular Sana Commerce Comparisons

Adobe Commerce

Shopify Plus

Oracle Commerce

BigCommerce

FastSpring

SAP Commerce Cloud

Feature Ratings

ERP Integration

Multi-Storefront

Multi-Language Support

Content Localization

Shopping Cart Management

Catalog Management

Content Management

Order Management

Guided Selling

Payment Processing

Reporting and Analytics

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization