Salsify Customer Reviews 2024

Salsify

Composite Score

7.2 /10

CX Score

7.5 /10

107 Reviews Write a Review

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What is Salsify?

Salsify helps thousands of brand manufacturers, distributors, and retailers in over 140 countries collaborate to win on the digital shelf. The company’s Product Experience Management (PXM) platform enables organizations to centralize all of their product content, connect to the commerce ecosystem, and automate business processes in order to deliver the best possible product experiences across every selling destination. Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and ASICS, as well as retailers and distributors such as DoorDash, E.Leclerc, Carrefour, Metro, and Intermarché use Salsify every day to drive efficiency, power growth, and lead the digital shelf

Company Details

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Awards & Recognition

Salsify won the following awards in the Product Information Management category

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Salsify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salsify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salsify?

3% Negative

21% Neutral

76% Positive

Pros

Respectful
Performance Enhancing
Enables Productivity
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 76

Data Export

Master Record Management

Advanced Search and Filtering

Role-Based Access Management

Omni-Channel Information Delivery

Workflow and Approval Management

Integration

Product Categorization & Relationships

Data Syndication

Digital Asset Management

Product Data Analytics

Vendor Capability Ratings

Average 76

Business Value Created

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Salsify Videos

Salsify Reviews

adam m.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Feature-rich & getting better, but support lagging

Likeliness to Recommend

8 /10

What differentiates Salsify from other similar products?

Over time, other products have (seemingly) added many of the things Salsify does well. One continued differentiator though is the ability to use computed properties. We use these very regularly. Also, the ease of filtering products using categories and attributes has seemed much easier in Salsify than other products.

What is your favorite aspect of this product?

My favorite aspect of Salsify is the ability to sort through large amounts of product data quickly and the ease of sharing the required level of information with different stakeholders (internal and external).

What do you dislike most about this product?

We were an early adopter and support has degraded over time. Many features have been added, but the technical details of the improvements are not generally understood by first level support.

What recommendations would you give to someone considering this product?

Budget for more features than you think you need. Dedicate time to teaching your whole team how to use it and use the APIs to tie the data in Salsify into whatever other systems you are using for ERP. Salsify is much more valuable when you have a developer on staff to more fully utilize its many capabilities.

Pros

Performance Enhancing
Enables Productivity
Acts with Integrity
Reliable

Cons

Vendor's Interest First
Under Delivered
Charges for Enhancements

Jason R.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Easy to use, easy to integrate with!

Likeliness to Recommend

9 /10

What differentiates Salsify from other similar products?

I think how easy it is to work with its API makes it stand out among other PIM systems.

What is your favorite aspect of this product?

I like how easy it is to create new product feeds and configure what products should be in the feed file.

What do you dislike most about this product?

The one dislike I have about the company is. I wish they would a better way to handle brands who run multi-store view websites. I understand they are building a direct connection with the Adobe commerce platform. However from their documentation it seems like if you run multiple regions with each region having a slightly different sku data. They would require completely separate connection/integrations which also result in separate integration charges and projects needing to be ordered. I would suggest take into account that many manufactures run multi brand stores all from one platform install and consider pricing per server instance.

What recommendations would you give to someone considering this product?

I would recommend checking out a demo of this platform. It defiantly is a very easy platform to work with and to custom build an integration for.

Pros

Reliable
Enables Productivity
Trustworthy
Saves Time

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2022

Fantastic product, but a bit pricey.

Likeliness to Recommend

8 /10

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Efficient Service
Under Delivered

Salsify

What is Salsify?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

Salsify Ratings

86 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Salsify?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Export Allows for multiple export options into CSV, XLSX, XML, Jason, or PDF.

Master Record Management Ability to onboard a new product, define its attributes, update them and manage product record lifecycle.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes and conditions and save filters for future use.

Role-Based Access Management Ability to assign permissions around editing, commenting, downloading based on user roles / Active Directory groups.

Omni-Channel Information Delivery Ability to deliver product information in a differentiated manner i.e. specific for a channel requirements.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Integration Integration with augmentation solutions like DRM, Active Directory or LDAP, SIEM, and NAC.

Product Categorization & Relationships Allows users to manage data and products based on specific traits or segments.

Data Syndication Ability to import data from various internal and external sources and syndicate it to industry-standard data pools and exchanges (e.g.: GDSN, 1WorldSync, GXS).

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Product Data Analytics Built-in functionality to analyze and aggregate product data including page views, purchases, basket information etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Salsify Videos

Salsify Reviews

adam m.

Feature-rich & getting better, but support lagging

Likeliness to Recommend

Pros

Cons

Jason R.

Easy to use, easy to integrate with!

Likeliness to Recommend

Pros

Fantastic product, but a bit pricey.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Data Export

Master Record Management

Advanced Search and Filtering

Role-Based Access Management

Omni-Channel Information Delivery

Workflow and Approval Management

Integration

Product Categorization & Relationships

Data Syndication

Digital Asset Management

Product Data Analytics

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement