Salesforce Platform Logo Award Winner Product Badge
Salesforce Platform Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Platform

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Salesforce Platform
8.9 /10

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details


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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

3% Negative
1% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 83

Application Security

89

Collaboration

86

Role-Based Access Management

85

Cross-Platform Deployment

85

Audit Trail

84

Cloud Deployment

84

End to End Lifecycle Management

84

Application Inventory and Dashboard

84

Import and Export Capabilities

84

Data and Entity Mapping

83

Plug-and-Play Architecture

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Customization

86

Availability and Quality of Training

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Usability and Intuitiveness

83

Breadth of Features

83

Quality of Features

83

Ease of Data Integration

82

Ease of Implementation

80

Salesforce Platform Reviews

Hugo Q.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Efficient sales management

Likeliness to Recommend

9 /10

What differentiates Salesforce Platform from other similar products?

Where Salesforce Platform Shines, when personalization matters we expanded our targeted marketing capabilities by incorporating customer lists to enable segmentation based on historical data hung from a record, which has helped us gain more referrals with higher conversion rates and maintain authentic relationships supercharging all we do across both of the brands.

What is your favorite aspect of this product?

My favorite are that it makes us stop making decisions on the go while we have real time data at our salesperson's fingertips, finally put in one single program; and from my perspective, nothing matters more than strong decision making and strategic planning. In the end, I like Salesforce Platform. Once I got past the learning curve, it was pretty intuitive and the support has been awesome.

What do you dislike most about this product?

Smaller companies can be agitated by the price of licensing, and getting hit with additional fees for certain add-ons and services can send your budget through a loop.

What recommendations would you give to someone considering this product?

Best for customization and power Salesforce may not be the right choice if you need a simpler system. The mix of these pros and cons has put Salesforce Platform key in our stack allowing us to be more efficient in delivering value for what we are here at Woovio.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Daniel M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

A Powerful Tool with Potential for Enhanced AI

Likeliness to Recommend

9 /10

What differentiates Salesforce Platform from other similar products?

The Salesforce Platform is distinguished by its advanced AI integration, including tools like Einstein for automation and insights. It features a comprehensive ecosystem with integrated products like Sales Cloud and Service Cloud, addressing the entire customer lifecycle. High customization is possible through Flow Builder and Lightning Web Components, while an active community and strong support enhance learning and problem-solving. Its process automation tools optimize workflows, and AppExchange offers a marketplace for specialized third-party applications.

What is your favorite aspect of this product?

My favorite aspect of the Salesforce Platform is its integration of artificial intelligence, especially with Einstein, which enables intelligent automation and valuable insights. This helps businesses make informed decisions and personalize customer service. Additionally, tools like Flow Builder and Lightning Web Components provide flexibility for customization, allowing companies to tailor solutions to their needs, enhancing overall efficiency and effectiveness.

What do you dislike most about this product?

What I like least about the Salesforce Platform is the steep learning curve, especially for new users and developers. The extensive range of features and customization options can be overwhelming, and the need for technical knowledge in areas like APEX, LWC, and API integration can make the initial process challenging. Additionally, some users may find the licensing costs to be high compared to other solutions, especially for small businesses seeking specific functionalities.

What recommendations would you give to someone considering this product?

When considering the purchase of the Salesforce Platform, assess your company's needs and relevant features. Try the demo version and invest in training using resources like Trailhead. Check the support options available and consider the total cost, including training and customizations. Explore the Salesforce community for insights and best practices. These steps will help you make an informed decision and maximize your return on investment.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Mauricio Antonio C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Innovation and great care for their customers

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Salesforce is a complete platform with good documentation and a career path to define roles for employees company

What is your favorite aspect of this product?

Its updates frequently 3 times at year

What do you dislike most about this product?

Salesforce use its own programming languagues

What recommendations would you give to someone considering this product?

Salesforce is not just a CRM, Salesforce is a great platform for different aspects for your business (marketing, sales, financial, etc)

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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