Salesforce.com Inc

Salesforce Platform

Composite Score

8.9 /10

CX Score

9.1 /10

67 Reviews Write a Review

Claim Software

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

5 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

12 Top Rated Features

2023

Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

3% Negative

1% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 83

Application Security

Collaboration

Role-Based Access Management

Cross-Platform Deployment

Audit Trail

Cloud Deployment

End to End Lifecycle Management

Application Inventory and Dashboard

Import and Export Capabilities

Data and Entity Mapping

Plug-and-Play Architecture

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Implementation

Salesforce Platform Reviews

Hugo Q.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Efficient sales management

Likeliness to Recommend

9 /10

What differentiates Salesforce Platform from other similar products?

Where Salesforce Platform Shines, when personalization matters we expanded our targeted marketing capabilities by incorporating customer lists to enable segmentation based on historical data hung from a record, which has helped us gain more referrals with higher conversion rates and maintain authentic relationships supercharging all we do across both of the brands.

What is your favorite aspect of this product?

My favorite are that it makes us stop making decisions on the go while we have real time data at our salesperson's fingertips, finally put in one single program; and from my perspective, nothing matters more than strong decision making and strategic planning. In the end, I like Salesforce Platform. Once I got past the learning curve, it was pretty intuitive and the support has been awesome.

What do you dislike most about this product?

Smaller companies can be agitated by the price of licensing, and getting hit with additional fees for certain add-ons and services can send your budget through a loop.

What recommendations would you give to someone considering this product?

Best for customization and power Salesforce may not be the right choice if you need a simpler system. The mix of these pros and cons has put Salesforce Platform key in our stack allowing us to be more efficient in delivering value for what we are here at Woovio.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Daniel M.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

A Powerful Tool with Potential for Enhanced AI

Likeliness to Recommend

9 /10

What differentiates Salesforce Platform from other similar products?

The Salesforce Platform is distinguished by its advanced AI integration, including tools like Einstein for automation and insights. It features a comprehensive ecosystem with integrated products like Sales Cloud and Service Cloud, addressing the entire customer lifecycle. High customization is possible through Flow Builder and Lightning Web Components, while an active community and strong support enhance learning and problem-solving. Its process automation tools optimize workflows, and AppExchange offers a marketplace for specialized third-party applications.

What is your favorite aspect of this product?

My favorite aspect of the Salesforce Platform is its integration of artificial intelligence, especially with Einstein, which enables intelligent automation and valuable insights. This helps businesses make informed decisions and personalize customer service. Additionally, tools like Flow Builder and Lightning Web Components provide flexibility for customization, allowing companies to tailor solutions to their needs, enhancing overall efficiency and effectiveness.

What do you dislike most about this product?

What I like least about the Salesforce Platform is the steep learning curve, especially for new users and developers. The extensive range of features and customization options can be overwhelming, and the need for technical knowledge in areas like APEX, LWC, and API integration can make the initial process challenging. Additionally, some users may find the licensing costs to be high compared to other solutions, especially for small businesses seeking specific functionalities.

What recommendations would you give to someone considering this product?

When considering the purchase of the Salesforce Platform, assess your company's needs and relevant features. Try the demo version and invest in training using resources like Trailhead. Check the support options available and consider the total cost, including training and customizations. Explore the Salesforce community for insights and best practices. These steps will help you make an informed decision and maximize your return on investment.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Mauricio Antonio C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Innovation and great care for their customers

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Salesforce is a complete platform with good documentation and a career path to define roles for employees company

What is your favorite aspect of this product?

Its updates frequently 3 times at year

What do you dislike most about this product?

Salesforce use its own programming languagues

What recommendations would you give to someone considering this product?

Salesforce is not just a CRM, Salesforce is a great platform for different aspects for your business (marketing, sales, financial, etc)

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Salesforce Platform

What is Salesforce Platform?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Salesforce Platform Ratings

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Salesforce Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Collaboration View all previous activities including any recent edits and user access.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Audit Trail View all previous activity including any recent edits and user access.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Plug-and-Play Architecture Solution provide out-of-the-box plug-ins and connectors and REST APIs for customized integrations with third-party applications, databases and services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Salesforce Platform Reviews

Hugo Q.

Efficient sales management

Likeliness to Recommend

Pros

Daniel M.

A Powerful Tool with Potential for Enhanced AI

Likeliness to Recommend

Pros

Mauricio Antonio C.

Innovation and great care for their customers

Likeliness to Recommend

Pros

Most Popular Salesforce Platform Comparisons

Microsoft Power Apps

OutSystems

Zoho Creator

Appian

Caspio

ServiceNow App Engine

2
Since last award

Feature Ratings

Application Security

Collaboration

Role-Based Access Management

Cross-Platform Deployment

Audit Trail

Cloud Deployment

End to End Lifecycle Management

Application Inventory and Dashboard

Import and Export Capabilities

Data and Entity Mapping

Plug-and-Play Architecture

Vendor Capability Ratings

Business Value Created

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Implementation