Salesforce.com Inc

Salesforce Platform

Composite Score

8.9 /10

CX Score

9.1 /10

67 Reviews Write a Review

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What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details

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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

5 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

12 Top Rated Features

2023

Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

3% Negative

1% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 83

Application Security

Collaboration

Role-Based Access Management

Cross-Platform Deployment

Audit Trail

Cloud Deployment

End to End Lifecycle Management

Application Inventory and Dashboard

Import and Export Capabilities

Data and Entity Mapping

Plug-and-Play Architecture

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Implementation

Salesforce Platform Reviews

Abhishek Sasha T.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Salesforce- Really force your hand to learn

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

It is more detailed software where you can learn easily

What is your favorite aspect of this product?

I love the presentation of the dashboard

What do you dislike most about this product?

There is nothing which I dislike about the salesforce

What recommendations would you give to someone considering this product?

It is really good to use this software for better understanding

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shubham S.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Best and the Most Efficient CRM Platform!

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Salesforce is our organization's primary CRM, It is indeed and excellent and powerful platform helping efficiently manage the entire sales process from user acquisition to their entire lifetime value. Excellent analytical capabilities that helps generate impactful insights from customer data. Integration is super easy with other platforms. These are few of many great features which truly makes salesforce stand out as the best CRM tool in the market!

What is your favorite aspect of this product?

A versatile CRM tool capable of managing entire customer lifecycle and sales process effectively. I like how well it can be integrated with other platforms. Customer support is helpful and responsive.

What do you dislike most about this product?

Extracting reports can be difficult at times, Occasionally, Reports takes a long time to load which makes it a time consuming process. This needs improvement.

What recommendations would you give to someone considering this product?

Truly the best and the most powerful CRM tool, Must have for organizations looking for an effective solution to manage customer data, sales process and overall their entire customer lifecycle.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Isma J.

Role: Vendor Management
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Transparent Customer relationship management

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

It is very easy to use, has advance features and allows to maintain better customer relationship management. It is highly secure platform to interact with stakeholders and customers.

What is your favorite aspect of this product?

My favourite aspect would be its highly secure nature, it takes care of customer privacy and maintain security.

What do you dislike most about this product?

It is less collaborative and is quite expensive product.

What recommendations would you give to someone considering this product?

It is an excellent product to enhance your customer relationship management skills.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Salesforce Platform

What is Salesforce Platform?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Salesforce Platform Ratings

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Salesforce Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Collaboration View all previous activities including any recent edits and user access.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Audit Trail View all previous activity including any recent edits and user access.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Plug-and-Play Architecture Solution provide out-of-the-box plug-ins and connectors and REST APIs for customized integrations with third-party applications, databases and services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Salesforce Platform Reviews

Abhishek Sasha T.

Salesforce- Really force your hand to learn

Likeliness to Recommend

Pros

Shubham S.

Best and the Most Efficient CRM Platform!

Likeliness to Recommend

Pros

Isma J.

Transparent Customer relationship management

Likeliness to Recommend

Pros

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Feature Ratings

Application Security

Collaboration

Role-Based Access Management

Cross-Platform Deployment

Audit Trail

Cloud Deployment

End to End Lifecycle Management

Application Inventory and Dashboard

Import and Export Capabilities

Data and Entity Mapping

Plug-and-Play Architecture

Vendor Capability Ratings

Business Value Created

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Implementation