Salesforce Platform Logo Award Winner Product Badge
Salesforce Platform Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Platform

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Salesforce Platform
8.9 /10

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details


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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

3% Negative
1% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 83

Application Security

89

Collaboration

86

Role-Based Access Management

85

Cross-Platform Deployment

85

Audit Trail

84

Cloud Deployment

84

End to End Lifecycle Management

84

Application Inventory and Dashboard

84

Import and Export Capabilities

84

Data and Entity Mapping

83

Plug-and-Play Architecture

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Customization

86

Availability and Quality of Training

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Usability and Intuitiveness

83

Breadth of Features

83

Quality of Features

83

Ease of Data Integration

82

Ease of Implementation

80

Salesforce Platform Reviews

Pam V.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use!

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

The Salesforce Platform is easy to use as a CRM, sales tool, and member tracker for membership organizations.

What is your favorite aspect of this product?

The CRM so you can keep important notes and track information. I also use the report generator regularly.

What do you dislike most about this product?

I like everything about Salesforce.

What recommendations would you give to someone considering this product?

I would highly recommend teams use the Salesforce Platform for smooth, consistent communications and information gathering/tracking.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Neira H.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Perfect for Opportunity, & Contact Tracking

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

The software offers accessible features, user-friendly interface, low-code capabilities, robust security, and seamless customization and integration options.

What is your favorite aspect of this product?

The tool operates efficiently, is well-organized, offers extensive functionalities, and incorporates a robust system for process monitoring and protection. Additionally, the substantial database allows users to store all project-related documents. We appreciate the development of this valuable tool and the ongoing efforts to enhance its capabilities. Thank you for your dedication to improvement.

What do you dislike most about this product?

Drawbacks: Implementing Salesforce can be quite challenging, requiring meticulous planning and organization of processes to fully leverage its advantages. The platform encompasses CRM management, data analysis, and application measurement, which demands significant time and effort to set up the installation properly.

What recommendations would you give to someone considering this product?

If you are facing a challenge and aiming to rapidly expand your business, Salesforce is the ideal solution for you. With its diverse range of products tailored for product, marketing, and sales teams, Salesforce provides the tools you need to effectively address your business needs and drive growth.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Neha R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic product with low Code Feature

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Easy UI Integration capabilities with Mulesoft

What is your favorite aspect of this product?

Low code and integration with Mulesoft

What do you dislike most about this product?

Per user license cost

What recommendations would you give to someone considering this product?

Low code feature and experience cloud

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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