Salesforce.com Inc

Salesforce Platform

Composite Score

8.8 /10

CX Score

9.1 /10

61 Reviews Write a Review

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What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details

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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

5 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

12 Top Rated Features

2023

Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

1% Negative

2% Neutral

97% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 82

Application Security

Collaboration

Role-Based Access Management

Cloud Deployment

Cross-Platform Deployment

Import and Export Capabilities

Audit Trail

End to End Lifecycle Management

Application Inventory and Dashboard

Data and Entity Mapping

Vendor Community and Marketplace

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Customization

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Salesforce Platform Reviews

Ingrid M.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Robust software, works great overall

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Possibility to integrate different softwares with the platform. However, it’s not perfect

What is your favorite aspect of this product?

The fact that it’s possible to integrate different softwares and it helps with case management

What do you dislike most about this product?

It’s slow, the UI is outdated and despite the fact it facilitates the integration with different softwares, it’s not always seamless, especially with phone/chat features

What recommendations would you give to someone considering this product?

It works good overall, it’s a great software. But it can be hard work with integrations

Pros

Respectful
Helps Innovate
Reliable
Performance Enhancing

Andrey L.

Role: Operations
Industry: Engineering
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jul 2023

sales team critical architecture for perfectionsts

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

It has wide variety of integrations and is always evolving and acquiring new features and tools. Once it will be AI assisted the revolution in sales will occure. Yep, I think AI sales assistant will be productive and fun way to made business. I like it features for reports creation and team collaboration. Salesforce is widely spreaded so you with 80% probability will not need to educate new user of marketing and sales team. We expect the gorwth of ERP integrations for Salesforce.

What is your favorite aspect of this product?

It is trully focused on relationship build and has a room for growth of your small business - it has common flow for B2C and B2B channels which make difference - your small customer yesteray will be your large key account tomorrow. Good to have a contract management tools as integrated flow. Cross chanel lead gen analytics is beneficial for us.

What do you dislike most about this product?

We like everything but would be great to have integrated service market places indeed, upwork etc.

What recommendations would you give to someone considering this product?

Salesforce has great product and sales team so do not hesitate to ask questions and have a call to match all your worries out. Try it free but subscription worth of 1000% money spended. With Salesforce you will spend not on costs but invest in future revenues and it matter. Right choise!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Y. Selim E.

Role: Sales Marketing
Industry: Electronics
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

absolute must have, great advantages

Likeliness to Recommend

7 /10

What differentiates Salesforce Platform from other similar products?

advanced data capturing capabilities

What is your favorite aspect of this product?

Integration to new advertising platforms

What do you dislike most about this product?

sometimes its too slow and stalling

What recommendations would you give to someone considering this product?

taking learning seriously

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Salesforce Platform

What is Salesforce Platform?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Salesforce Platform Ratings

91 Likeliness to Recommend

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Salesforce Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Collaboration View all previous activities including any recent edits and user access.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

Audit Trail View all previous activity including any recent edits and user access.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Vendor Community and Marketplace A public or private forum or store where developers can buy or share out-of-the-box templates, widgets, plug-ins, application functions, and integrations.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Salesforce Platform Reviews

Ingrid M.

Robust software, works great overall

Likeliness to Recommend

Pros

Andrey L.

sales team critical architecture for perfectionsts

Likeliness to Recommend

Pros

Y. Selim E.

absolute must have, great advantages

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Application Security

Collaboration

Role-Based Access Management

Cloud Deployment

Cross-Platform Deployment

Import and Export Capabilities

Audit Trail

End to End Lifecycle Management

Application Inventory and Dashboard

Data and Entity Mapping

Vendor Community and Marketplace

Vendor Capability Ratings

Business Value Created

Ease of Customization

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation