Salesforce Platform Logo Award Winner Product Badge
Salesforce Platform Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Platform

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Salesforce Platform
8.9 /10

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details


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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

3% Negative
1% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 83

Application Security

89

Collaboration

86

Role-Based Access Management

85

Cross-Platform Deployment

85

Audit Trail

84

Cloud Deployment

84

End to End Lifecycle Management

84

Application Inventory and Dashboard

84

Import and Export Capabilities

84

Data and Entity Mapping

83

Plug-and-Play Architecture

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Customization

86

Availability and Quality of Training

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Usability and Intuitiveness

83

Breadth of Features

83

Quality of Features

83

Ease of Data Integration

82

Ease of Implementation

80

Salesforce Platform Reviews

Almir B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Best CRM platform available in the market!

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Didn't use any other platforms

What is your favorite aspect of this product?

1. Salesforce offers a highly customizable platform that can be tailored to meet the specific needs of businesses across industries and sizes. 2.SF provides a comprehensive suite of CRM tools and features that cover various aspects of customer management, including lead management, opportunity tracking, contact management, analytics, reporting.....

What do you dislike most about this product?

It has a steep learning curve. Any user, particularly those new to CRM systems, may require time and training to understand and leverage the platform's capabilities fully.

What recommendations would you give to someone considering this product?

The most benefit of Salesforce is that it offers tools and features to help me manage pipelines, track opportunities, and monitor sales performance. It provides a clear view of the sales funnel, enabling better forecasting, more accurate sales reporting, and informed decision-making. This enhances my sales efficiency, helps identify bottlenecks, and facilitates sales growth.

Pros

  • Performance Enhancing
  • Trustworthy
  • Fair
  • Altruistic

Anurag p.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Best Product, Have ever use!

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Salesforce is much easy to use and we have a big academy where anyone can learn free i.e Trailheads.

What is your favorite aspect of this product?

Easy to use and you have access to thousands of learning video and articles for free.

What do you dislike most about this product?

This sometime very time taking and inefficient to use

What recommendations would you give to someone considering this product?

Just go for it. It is highly recommended

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Andrea M.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Very complete platform

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

very complete platform with CRM, Commerce and Marketing

What is your favorite aspect of this product?

easy to use for the end user

What do you dislike most about this product?

elevated cost

What recommendations would you give to someone considering this product?

yes bucause it's very complete and it is possible integrated this platform with other company software

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

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