Salesforce Platform Logo Award Winner Product Badge
Salesforce Platform Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Platform

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Salesforce Platform
8.9 /10

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details


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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

3% Negative
1% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 83

Application Security

89

Collaboration

86

Role-Based Access Management

85

Cross-Platform Deployment

85

Audit Trail

84

Cloud Deployment

84

End to End Lifecycle Management

84

Application Inventory and Dashboard

84

Import and Export Capabilities

84

Data and Entity Mapping

83

Plug-and-Play Architecture

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Customization

86

Availability and Quality of Training

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Usability and Intuitiveness

83

Breadth of Features

83

Quality of Features

83

Ease of Data Integration

82

Ease of Implementation

80

Salesforce Platform Reviews

swaraj K.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

A Transformational Tool for Streamlined Sales Proc

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Salesforce Platform differentiates itself from other similar products through its extensive customization and flexibility. It offers a wide range of tools and features, including declarative development, Visualforce, and Lightning components, empowering businesses to tailor the platform to their specific needs. This level of customization sets Salesforce apart and enables organizations to create highly personalized and scalable solutions for their sales processes.

What is your favorite aspect of this product?

One of the favorite aspects of Salesforce is its comprehensive suite of features and functionalities. From lead management and opportunity tracking to forecasting and analytics, Salesforce offers a wide range of tools that empower sales teams to streamline their processes, enhance collaboration, and drive revenue growth. Its user-friendly interface and extensive integration capabilities are also highly appreciated by users.

What do you dislike most about this product?

While Salesforce is a highly regarded platform, some users have expressed concerns about its initial complexity for new users. Additionally, the learning curve associated with mastering all the features can be challenging. Lastly, the cost of certain editions and add-ons may be a drawback for businesses on a tight budget.

What recommendations would you give to someone considering this product?

If you are considering Salesforce, here are a few recommendations: Thoroughly evaluate your business needs and ensure that Salesforce aligns with your requirements. Invest in comprehensive training and leverage available resources to maximize your understanding and utilization of the platform. Develop a clear implementation plan, considering your business processes and goals, to ensure a smooth and successful adoption of Salesforce.

Pros

  • Enables Productivity
  • Trustworthy
  • Security Protects
  • Helps Innovate

Cons

  • Wastes Time
  • Under Delivered

Y. Selim E.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

absolute must have, great advantages

Likeliness to Recommend

7 /10

What differentiates Salesforce Platform from other similar products?

advanced data capturing capabilities

What is your favorite aspect of this product?

Integration to new advertising platforms

What do you dislike most about this product?

sometimes its too slow and stalling

What recommendations would you give to someone considering this product?

taking learning seriously

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Renato J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Salesforce is a most have platform.

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Salesforce has been at the forefront of introducing cloud-based CRM and has consistently maintained its reputation as a leader in the CRM industry. One of the key factors contributing to its success is their strong commitment to business by making substantial investments in security every year. This dedication instills trust among user organizations, providing them with a worry-free solution that allows them to swiftly onboard, remain engaged, and rely on Salesforce for all their business requirements.

What is your favorite aspect of this product?

Salesforce enables me to capture real-time records of all my interactions with clients, providing a valuable reference for future conversations. The benefits of utilizing Salesforce include its user-friendly nature and convenience in managing day-to-day activities for each lead. These records are easily accessible not only to me but also to my colleagues, allowing for seamless reference and collaboration. Additionally, Salesforce seamlessly integrates with other software, such as Salesloft, facilitating data retrieval and enhancing overall functionality.

What do you dislike most about this product?

The platform's complexity can pose a significant learning curve, particularly for users who are unfamiliar with Customer Relationship Management (CRM) systems. Due to its advanced features and functionality, new users may initially find it difficult to navigate and understand the platform's intricacies. To fully harness the platform's potential, individuals will likely need to invest time and effort in training and familiarization. Adequate training sessions and resources can help users gain a comprehensive understanding of the platform's capabilities, features, and workflows.

What recommendations would you give to someone considering this product?

The software combines simplicity with incredible capabilities in the realm of application development. It offers a low-code approach and efficient speed, effectively streamlining the process of creating applications.

Pros

  • Helps Innovate
  • Client's Interest First
  • Friendly Negotiation
  • Continually Improving Product

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