Salesforce Platform Logo Award Winner Product Badge
Salesforce Platform Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Platform

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Salesforce Platform
8.9 /10

What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details


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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

3% Negative
1% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 83

Application Security

89

Collaboration

86

Role-Based Access Management

85

Cross-Platform Deployment

85

Audit Trail

84

Cloud Deployment

84

End to End Lifecycle Management

84

Application Inventory and Dashboard

84

Import and Export Capabilities

84

Data and Entity Mapping

83

Plug-and-Play Architecture

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Ease of Customization

86

Availability and Quality of Training

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Usability and Intuitiveness

83

Breadth of Features

83

Quality of Features

83

Ease of Data Integration

82

Ease of Implementation

80

Salesforce Platform Reviews

L M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

incredibly useful for sales

Likeliness to Recommend

9 /10

What differentiates Salesforce Platform from other similar products?

It has everything

What is your favorite aspect of this product?

It can be 100% customised and there's a lot of learning options

What do you dislike most about this product?

It's slower than I'd like it to be

What recommendations would you give to someone considering this product?

It's a must for sales

Vamsi M.

  • Role: Consultant
  • Industry: Government
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Highly Customizable, and Easy-to-Use CRM Platform

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Salesforce Provides an ecosystem of cloud-based services and products which meets the requirements of various use cases. It is helping organisations across different domains such as health care to shift their businesses to cloud solutions, Salesforce Platform is highly extensive and easy to learn. We can change it as per our business needs. It provides a complete 360 product where all the data can be tracked and stored in one place instead of having multiple storage for different domains.

What is your favorite aspect of this product?

There are many advantages of using Salesforce for your business needs, 1. Centralised Data management: All your data is stored in one Platform, so you don't have to look anywhere. 2. Customization and Flexibility: Salesforce Allows you to customise its platform as per your needs. 3. Automation: There are various Automation Tools like WOrkflows, and Process Builder which you can use to automate various business requirements.

What do you dislike most about this product?

Recently, Salesforce seems to have increased its prices for various products. But I feel Salesforce could leverage AI and try to reduce its cost.

What recommendations would you give to someone considering this product?

If you have a problem which you're trying to solve and want to quickly scale up your business. Salesforce is the right product for you. Salesforce offers a wide variety of products helpful for product, marketing and sales teams.

Pros

  • Caring
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Cons

  • Charges for Enhancements

Mehmet Emin O.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Huge but expensive

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Provides a lot of data for my consumers

What is your favorite aspect of this product?

Versatility of data and detailsd tables

What do you dislike most about this product?

For SMEs such as ours the implementation might be costly

What recommendations would you give to someone considering this product?

I guess everyday usage will be better day by day, just be patient

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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