Salesforce.com Inc

Salesforce myTrailhead

Composite Score

7.9 /10

CX Score

7.9 /10

12 Reviews Write a Review

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What is Salesforce myTrailhead?

myTrailhead is a modern, online Learning Experience Platform that enables organizations to leverage the power of Trailhead, to reinvent learning and enablement at their company - with their brand and content. myTrailhead transforms the corporate learning model and empowers organizations with tools needed to make learning bite-sized, customized, gamified and at the center of their business, creating a culture of continuous learning.

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Salesforce myTrailhead Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce myTrailhead.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

97 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

100

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 89%
Conflict Resolution:: 100%
Strategy & Innovation:: 91%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce myTrailhead?

9% Negative

8% Neutral

83% Positive

Pros

Performance Enhancing
Trustworthy
Effective Service
Saves Time

Feature Ratings

Average 83

Recommendation Engine

Blended Learning

Dashboard

Asynchronous Learning

Mobile Learning

Collaboration Tools

Reporting

SCORM Compliance

Gamification

User Published Content

Video Conferencing

Vendor Capability Ratings

Average 87

Availability and Quality of Training

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Salesforce myTrailhead Reviews

Dinesh K.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Good training tool

Likeliness to Recommend

9 /10

What differentiates Salesforce myTrailhead from other similar products?

Easy to implement and timely vendor support

What is your favorite aspect of this product?

Reporting

What do you dislike most about this product?

Nothing specific

What recommendations would you give to someone considering this product?

Good choice with number of features

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Robert D.

Role: Information Technology
Industry: Chemicals
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

World class free online Salesforce training.

Likeliness to Recommend

10 /10

What differentiates Salesforce myTrailhead from other similar products?

It is hands down the best online training system for any platform I have ever seen or used. The step by step guides along with following along in your own full Salesforce org means deeper understanding. Then at the end it checks your work.

What is your favorite aspect of this product?

It’s free. You don’t even need a Salesforce licence to access it and get started.

What do you dislike most about this product?

Nothing. I can’t fault this at all.

What recommendations would you give to someone considering this product?

It’s a phenomenal resource for both admins and users. If you are unsure you can find the training, step through it in a dedicated safe org and check your understanding all at the same time.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Over Delivered

Cons

Slower Product Innovation
Less Reliable
Less Efficient Service

Luis R.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Great training tool, specially for internal usage

Likeliness to Recommend

10 /10

What differentiates Salesforce myTrailhead from other similar products?

The robust trailhead features, which salesforce uses for training on their products

What is your favorite aspect of this product?

The ease of use and its simplicity

What do you dislike most about this product?

Lack of reporting about usage and user progress

What recommendations would you give to someone considering this product?

Test the salesforce trailheads available for the certifications studying, you'll get basically the same features and product

Pros

Reliable
Performance Enhancing
Inspires Innovation
Fair

Salesforce myTrailhead

What is Salesforce myTrailhead?

Company Details

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Awards & Recognition

Salesforce myTrailhead Ratings

97 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Salesforce myTrailhead?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Recommendation Engine Recommends next course or course options based on courses completed, role, interests, or career path using AI and machine learning.

Blended Learning Can accommodate any format of content - video, audio, text, picture.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Asynchronous Learning Can learn anywhere; don't need to sync.

Mobile Learning Has mobile app that allows learners to access content and learn via their mobile device.

Collaboration Tools Ability to collaborate with other users on course work.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

SCORM Compliance Compliant with "Sharable Content Object Reference Model" from LMS.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

User Published Content Users are able to publish content either self-generated or from other resources.

Video Conferencing Interactive video conferencing using a webcam

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Salesforce myTrailhead Reviews

Dinesh K.

Good training tool

Likeliness to Recommend

Pros

Robert D.

World class free online Salesforce training.

Likeliness to Recommend

Pros

Cons

Luis R.

Great training tool, specially for internal usage

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Recommendation Engine

Blended Learning

Dashboard

Asynchronous Learning

Mobile Learning

Collaboration Tools

Reporting

SCORM Compliance

Gamification

User Published Content

Video Conferencing

Vendor Capability Ratings

Availability and Quality of Training

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration