Salesforce.com Inc

Salesforce Email Studio

Composite Score

7.8 /10

CX Score

8.1 /10

34 Reviews Write a Review

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What is Salesforce Email Studio?

Email drives online commerce. Marketing Cloud offers hundreds of features to help you execute on every possible communication, from basic email marketing strategies to sophisticated campaigns using Predictive Intelligence. Drag-and-drop content tools make it easy for any team member to create emails. With dynamic content blocks for personalization, integrated and automated predictive decisions, and predefined event triggers, you can automatically send relevant messages at any time during the customer lifecycle.

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Salesforce Email Studio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Email Studio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

4
Since last award

89 Plan to Renew

8
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 86%
Conflict Resolution:: 91%
Strategy & Innovation:: 86%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Email Studio?

4% Negative

8% Neutral

88% Positive

Pros

Reliable
Trustworthy
Effective Service
Security Protects

Feature Ratings

Average 80

Dynamic Content

Email Delivery

Text Messaging

Surveys and Polling

Sales Intelligence & Conversion Rates

A/B Testing

Campaign Management

Basic Reporting and Analytics

Auto-Responders

Contact Database

Segmentation

Vendor Capability Ratings

Average 77

Breadth of Features

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Salesforce Email Studio Reviews

DORIS W.

Role: Sales Marketing
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2020

WORK SMART AND SALE MORE

Likeliness to Recommend

9 /10

What differentiates Salesforce Email Studio from other similar products?

as much as the market if full of marketing softwares, the fact that Salesforce is easy to use, affordable by all levels of business, automated services are amazing, regular analytics and reports, timely feedback, etc.

What is your favorite aspect of this product?

Salesforce Marketing Cloud Email Studio has been a major contribution to the success of the institution by not only increasing the sales but also, customers trust has grown to desired levels, ability to trace emails has made it easy to do reports in terms of our markets. Our customers are able to receive newspapers on our goods and products. Customers are able to review our products with ease.

What do you dislike most about this product?

Salesforce Marketing Cloud Email Studio is an amazing product. Therefore, no dislikes.

What recommendations would you give to someone considering this product?

you need to make your business grow to meet thee modern standards? try Salesforce Marketing Cloud Email Studio.

Pros

Performance Enhancing
Trustworthy
Friendly Negotiation
Continually Improving Product

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Great product with tons of features!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Client Friendly Policies

Nicole D.

Role: Sales Marketing
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2020

Not very intuitive & challenging to navigate.

Likeliness to Recommend

7 /10

What differentiates Salesforce Email Studio from other similar products?

This is my first time using email marketing platform.

What is your favorite aspect of this product?

I like the analytics of the campaigns

What do you dislike most about this product?

That it is not intuitive. I also want to be able to implement features that Salesforce does not have.

What recommendations would you give to someone considering this product?

Have someone train you.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Salesforce Email Studio

What is Salesforce Email Studio?

Company Details

Book a Free Demo Today!

Salesforce Email Studio Ratings

86 Likeliness to Recommend

4 Since last award

89 Plan to Renew

8 Since last award

82 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Email Studio?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Email Delivery The ability to send email to large number of recipients at-scale.

Text Messaging The capability to send messages by SMS in addition to email.

Surveys and Polling Ability to survey customers and gather feedback.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Salesforce Email Studio Reviews

DORIS W.

WORK SMART AND SALE MORE

Likeliness to Recommend

Pros

Great product with tons of features!

Likeliness to Recommend

Pros

Nicole D.

Not very intuitive & challenging to navigate.

Likeliness to Recommend

Pros

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Feature Ratings

Dynamic Content

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Surveys and Polling

Sales Intelligence & Conversion Rates

A/B Testing

Campaign Management

Basic Reporting and Analytics

Auto-Responders

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Segmentation

Vendor Capability Ratings

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Ease of Data Integration

Ease of Customization

Ease of Implementation

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