Salesforce.com Inc

Salesforce Email Studio

Composite Score

7.8 /10

CX Score

8.1 /10

34 Reviews Write a Review

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What is Salesforce Email Studio?

Email drives online commerce. Marketing Cloud offers hundreds of features to help you execute on every possible communication, from basic email marketing strategies to sophisticated campaigns using Predictive Intelligence. Drag-and-drop content tools make it easy for any team member to create emails. With dynamic content blocks for personalization, integrated and automated predictive decisions, and predefined event triggers, you can automatically send relevant messages at any time during the customer lifecycle.

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Salesforce Email Studio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Email Studio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

4
Since last award

89 Plan to Renew

8
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 86%
Conflict Resolution:: 91%
Strategy & Innovation:: 86%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Email Studio?

4% Negative

8% Neutral

88% Positive

Pros

Reliable
Trustworthy
Effective Service
Security Protects

Feature Ratings

Average 80

Dynamic Content

Email Delivery

Text Messaging

Surveys and Polling

Sales Intelligence & Conversion Rates

A/B Testing

Campaign Management

Basic Reporting and Analytics

Auto-Responders

Contact Database

Segmentation

Vendor Capability Ratings

Average 77

Breadth of Features

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Salesforce Email Studio Reviews

Rachel N.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Salesforce Email Studio, easy to use!

Likeliness to Recommend

10 /10

What differentiates Salesforce Email Studio from other similar products?

We can use intelligence of Salesforce Email studio to discover the right audience. It recommends great content that resonates and help us to identify highly engaged subscribers and increase conversions. It automates everything and help us to become more efficient and make our business stand-out more efficiently. They help us to schedule messages for our clients which turn clients into long term relations.

What is your favorite aspect of this product?

Salesforce Email Studio can segment the database well as we do not have to import product related into Marketo and then segment them. It is also great platform for email design and template personalization.

What do you dislike most about this product?

Salesforce Email Studio is quite expensive for small organizations. It is also not user friendly for the beginners. Also, the admin security configuration is hard to do and manage. It also takes time to understand the rules of admin security configuration.

What recommendations would you give to someone considering this product?

Salesforce Email Studio help us in distribution of custom reports and import data from anywhere so we can focus on creating great campaigns.

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Evana Mendis B.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Best cloud-based email tool.

Likeliness to Recommend

8 /10

What differentiates Salesforce Email Studio from other similar products?

Salesforce Email Studio is the best cloud-based email tool to send an oversized cluster of bulk mails. The few best options of Salesforce Email Studio are content blocks and customized email templates. You’ll design whatever you wish with the offered templates. It provides a range of choices that enables us to make skilled emails. It comes with a choice of organizing the tasks well and once they’re completed I can shut them. it’s the simplest tool with responsive design and provides a versatile platform.

What is your favorite aspect of this product?

I like the interface, it looks and works fine, it works sort of a traditional social media platform which means that’s friendly and helpful and you get used to it immediately.

What do you dislike most about this product?

Complexity to use may be a purpose that I dislike; though it’s not difficult to mail and build templates, what’s tough is to manage and see the reports, and also the user panel is difficult to grasp for a newbie.

What recommendations would you give to someone considering this product?

Salesforce Email Studio is the best email marketing tool I have utilized in my career. And therefore the ability to tap into the opposite product Salesforce provides, makes it the most effective all-around marketing and CRM tool out there. I’m a large fan!

Pros

Helps Innovate
Enables Productivity
Saves Time
Altruistic

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Market Leader for Email Automation

Likeliness to Recommend

7 /10

Pros

Effective Service
Caring
Saves Time
Helps Innovate

Cons

Slower Product Innovation
Less Efficient Service

Salesforce Email Studio

What is Salesforce Email Studio?

Company Details

Book a Free Demo Today!

Salesforce Email Studio Ratings

86 Likeliness to Recommend

4 Since last award

89 Plan to Renew

8 Since last award

82 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Email Studio?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Email Delivery The ability to send email to large number of recipients at-scale.

Text Messaging The capability to send messages by SMS in addition to email.

Surveys and Polling Ability to survey customers and gather feedback.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Salesforce Email Studio Reviews

Rachel N.

Salesforce Email Studio, easy to use!

Likeliness to Recommend

Pros

Evana Mendis B.

Best cloud-based email tool.

Likeliness to Recommend

Pros

Market Leader for Email Automation

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Dynamic Content

Email Delivery

Text Messaging

Surveys and Polling

Sales Intelligence & Conversion Rates

A/B Testing

Campaign Management

Basic Reporting and Analytics

Auto-Responders

Contact Database

Segmentation

Vendor Capability Ratings

Breadth of Features

Quality of Features

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Ease of Data Integration

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

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