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Salesforce CPQ Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce CPQ

Composite Score
8.5 /10
CX Score
8.7 /10
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Category
Salesforce CPQ
8.5 /10

What is Salesforce CPQ?

CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.

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Awards & Recognition

Salesforce CPQ won the following awards in the Configure, Price, Quote category

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Salesforce CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce CPQ.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce CPQ?

0% Negative
10% Neutral
90% Positive

Pros

  • Respectful
  • Reliable
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 81

Multi Currency

85

Quote Development and Administration

84

Product and Service Configuration

84

Application Integration

82

Discounting Management

81

Reporting and Analytics

80

Workflow & Approvals

80

Catalog Management

79

Visual Configuration

79

Renewal Management

78

Guided Selling

77

Vendor Capability Ratings

Average 79

Breadth of Features

83

Business Value Created

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Quality of Features

80

Ease of Customization

79

Ease of Implementation

77

Ease of IT Administration

76

Availability and Quality of Training

76

Vendor Support

76

Usability and Intuitiveness

76

Salesforce CPQ Reviews

Scott H.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

The original CPQ!

Likeliness to Recommend

10 /10

What differentiates Salesforce CPQ from other similar products?

It is hosted within Salesforce so that us a huge plus. We only need to manage 1 contract with 1 vendor, and our Salesforce admins can jump in and make some adjustments to CPQ whenever required. It's a classic platform that many admins have used before, so that's a big win-- you don't necessarily need to hire someone so specialized for a niche product.

What is your favorite aspect of this product?

You can almost do anything you need to if you're okay with lots of customizations and change management. Hyper flexible solution when it comes to product management, product rules, quote line editor, etc. If you need it built a certain way, with the skilled talent they can do it-- but it comes at a cost of over-customizing a tool.

What do you dislike most about this product?

I'd love an easier way to modify Quote documents. At the moment it is very rules-based and not very customizable. Other solutions are very flexible when it comes to 100% editing a document their system generated. Often I'm finding myself needing to edit the CPQ generated document in PDF just to accomplish a one-off customization.

What recommendations would you give to someone considering this product?

Try before you buy! Very difficult tool to maintain if you start customizing it too far. So other solutions may fit your simplistic needs better.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Saves Time
  • Fair

Naga Murali Mohana Raju K.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

East to use,but a bit of complexity in Pricing

Likeliness to Recommend

9 /10

What differentiates Salesforce CPQ from other similar products?

complexity in Pricing and Product configuration.

What is your favorite aspect of this product?

Salesforce CPQ is good in

What do you dislike most about this product?

Dislike Most on Billing Management

What recommendations would you give to someone considering this product?

Need for Training videos

Pros

  • Generous Negotitation
  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity

Cons

  • Commodity Features

Abhishek M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Used To Control The Billing Process

Likeliness to Recommend

9 /10

What differentiates Salesforce CPQ from other similar products?

All of my questions have received concise and timely responses. It enabled field and design improvements that fit within our plans and spending limits. As a result, I was able to modify the tool to meet our specific price structure.

What is your favorite aspect of this product?

The best software available for managing the entire invoicing process is Salesforce CPQ. Using Salesforce CPQ has significantly reduced the time spent managing invoicing, and it is incredibly simple to use. It is utilized to automate Order Management, Recurring Payments, Discounts, and Billing and Invoicing. I advise everyone who works for a company with convoluted billing procedures to try it.

What do you dislike most about this product?

If you don't have a "simple" pricing module, implementing a pricing system can be rather difficult. Even though our price structure is significantly more convoluted than it needs to be, it has nevertheless been a major problem.

What recommendations would you give to someone considering this product?

It creates a more uniform quoting procedure and slightly speeds up approvals. The feature of CPQ that I value the most is how easy it makes it possible for me to maintain many quotes associated with a single opportunity. There are also some excellent options to add multiple products, which simplifies the quoting process.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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